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- Tasks: Deliver exceptional customer service and manage vehicle servicing schedules.
- Company: Join Johnsons Cars, a leading independent dealership network in the UK.
- Benefits: Enjoy competitive salary, birthday leave, staff discounts, and a pension scheme.
- Why this job: Be part of a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor in an automotive environment is essential.
- Other info: Access to industry-leading training and excellent career progression opportunities.
The predicted salary is between 26000 - 32000 £ per year.
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we are not just selling cars; we are creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.
Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Sutton Coldfield. Basic Salary of £26,000 and £6,000 bonus on top.
Service Advisor Experience Is Essential For This Role
Why Johnsons Cars?
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout.
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Have experience working in a Service Advisor role within an automotive environment.
- Hold a valid UK driving licence.
- Enjoy working in a fast-paced, process-driven aftersales environment and have strong organisation skills.
What We Offer
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry-leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers. As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. By joining Johnsons Cars you will become part of a team that thrives on delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Values
- Innovation
- Accountability
- Teamwork
We are creative and fearless in our work. We take ownership of our work and lead from the front. We collaborate widely and build supportive environments.
Additional Benefits
- Life Assurance
- Company Pension Scheme
- Birthday Leave
- Enhanced Holiday entitlement
- Staff Discounts
- Johnsons Benefits Platform
Service Advisor - Volkswagen in Sutton Coldfield employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen in Sutton Coldfield
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll need to impress with your communication. Role-play with a friend or family member to nail those tricky questions and scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you walk into that interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Johnsons Cars family!
We think you need these skills to ace Service Advisor - Volkswagen in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for the automotive industry shine through! Share any relevant experiences or stories that highlight your enthusiasm for cars and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your previous experience in a similar position and how it aligns with what we’re looking for at Johnsons Cars.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnsons Cars Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Volkswagen and Johnsons Cars. Familiarise yourself with their values, services, and any recent news. This shows you're genuinely interested and can engage in meaningful conversations.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations with professionalism and care.
✨Practice Common Interview Questions
Anticipate questions related to your experience in the automotive industry and your approach to sales and customer satisfaction. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the quality image of the brand. A polished appearance shows that you take the opportunity seriously and respect the company's standards.