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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage vehicle servicing schedules.
- Company: Join Johnsons Cars, a leading independent dealership network in the UK with 53 award-winning locations.
- Benefits: Enjoy birthday leave, staff discounts, a pension scheme, and access to on-demand dental services.
- Why this job: Be part of a dynamic team focused on exceptional service and personal growth in the automotive industry.
- Qualifications: Must have 12 months experience in a similar role and a valid UK driving licence.
- Other info: Opportunities for career progression through our internal training academy.
The predicted salary is between 26000 - 34000 £ per year.
The Vacancy
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we\’re not just selling cars; we\’re creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.
Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Wolverhampton.
£26,000 basic salary with a realistic OTE of £34,000
Why Johnsons Cars?
Benefits
We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Hold a minimum of 12 months, successful track record in a similar role.
- Hold a valid UK driving licence.
- Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.
What We Offer
Joining our team means you\’ll be part of a dynamic and rewarding environment. You can expect:
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry-leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
The Company
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you\’ll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
- Benefit 1
- Benefit 2
- Benefit 3
- Benefit 4
The Values
- Innovation: We are creative and fearless in our work.
- Accountability: We take ownership of our work and lead from the front.
- Teamwork: We collaborate widely and build supportive environments.
Life Assurance
Company Pension Scheme
Birthday Leave
Enhanced Holiday entitlement
Staff Discounts
Johnsons Benefits Platform
Documents
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Service Advisor - Volkswagen employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen
✨Tip Number 1
Familiarise yourself with Volkswagen's brand values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Johnsons Cars, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to deliver exceptional customer service and maximise sales opportunities. This will showcase your suitability for the Service Advisor role.
✨Tip Number 4
Research the latest trends in the automotive industry, particularly regarding aftersales services. Being knowledgeable about current developments can impress interviewers and show your passion for the field.
We think you need these skills to ace Service Advisor - Volkswagen
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at Johnsons Cars. Highlight your relevant experience in customer service and sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, ability to work in a fast-paced environment, and any previous experience in the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer service. Mention specific examples of how you've exceeded customer expectations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Johnsons Cars Ltd
✨Know the Brand
Familiarise yourself with Volkswagen's values, history, and current models. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you exceeded customer expectations and handled difficult situations, as this is crucial for a Service Advisor.
✨Understand the Role
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities of a Service Advisor. Be prepared to explain how you would manage scheduling, estimates, and upselling parts and services.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your interest in the company and helps you assess if it's the right fit for you.
