At a Glance
- Tasks: Deliver top-notch customer service and manage service schedules for Volkswagen vehicles.
- Company: Join Johnsons Cars, a leading independent dealership with a focus on growth.
- Benefits: Earn a competitive salary, bonuses, and enjoy 31 days of paid leave.
- Other info: Access to industry-leading training and discounts on various brands.
- Why this job: Be part of a dynamic team and enhance customer experiences in the automotive industry.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 26000 - 34000 € per year.
The Vacancy
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we’re not just selling cars; we’re creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi‑award‑winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.
Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Liverpool.
Basic Salary of £26,000 and £8,000 bonus on top.
Service Advisor Experience Is Essential For This Role
Benefits
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on‑demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout.
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self‑motivated team player and target achiever.
- Have good telephone and face‑to‑face customer communication.
- Have experience working in a Service Advisor role within an automotive environment.
- Hold a valid UK driving licence.
- Enjoy working in a fast‑paced, process‑driven aftersales environment and have strong organisation skills.
What We Offer
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry‑leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
Company
Welcome to Johnsons Cars, we are one of the UK’s biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
Values
- Innovation – We are creative and fearless in our work.
- Accountability – We take ownership of our work and lead from the front.
- Teamwork – We collaborate widely and build supportive environments.
Service Advisor - Volkswagen in Liverpool employer: Johnsons Cars Ltd
Johnsons Cars Ltd is an exceptional employer located in Liverpool, offering a vibrant work culture that prioritises customer satisfaction and employee development. With competitive salaries, generous benefits including 31 days of paid annual leave, and industry-leading training opportunities, employees are empowered to grow within one of the UK's largest independent dealer groups. The supportive environment fosters teamwork and professionalism, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Volkswagen in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars and their values, especially their focus on exceptional customer experiences. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to excel in both phone and face-to-face interactions. Role-play with a friend or family member to get comfortable discussing customer needs and promoting sales.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Johnsons Cars.
We think you need these skills to ace Service Advisor - Volkswagen in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer experiences and how you align with our values at Johnsons Cars. Let us know why you're the perfect fit!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnsons Cars Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Volkswagen and the automotive industry. Familiarise yourself with their latest models, services, and customer service standards. This will show that you're genuinely interested and ready to represent the brand.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will demonstrate your ability to handle real-life scenarios in the role.
✨Practice Your Communication
Since excellent communication is crucial, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on both telephone and face-to-face interactions to ensure you're comfortable in both settings.
✨Be Ready to Discuss Sales Strategies
Think about how you can maximise sales and profit opportunities while maintaining customer satisfaction. Be prepared to discuss specific strategies or techniques you've used in the past to promote products or services, as this aligns perfectly with the role's responsibilities.
