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- Tasks: Provide top-notch customer service and manage vehicle servicing schedules.
- Company: Johnsons Cars is a leading independent dealership network in the UK, representing 17 car brands.
- Benefits: Enjoy birthday leave, staff discounts, a pension scheme, and access to dental services.
- Why this job: Join a dynamic team focused on exceptional service and personal growth in the automotive industry.
- Qualifications: Must have 12 months of experience in a similar role and a valid UK driving licence.
- Other info: Opportunities for career progression through internal training and manufacturer support.
The predicted salary is between 22000 - 28000 £ per year.
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.
Johnsons Cars are one of the UK's leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. Now, we want you to be a part of our journey as a Service Advisor at our Skoda Dealership in Liverpool.
£26,000 basic salary with a realistic OTE of £32,000
Why Johnsons Cars?
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout.
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Hold a minimum of 12 months, successful track record in a similar role.
- Hold a valid UK driving licence.
- Enjoy working in a fast-paced, process-driven aftersales environment and have strong organisation skills.
What We Offer
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry-leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
Welcome to Johnsons Cars, we are one of the UK's biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. By joining Johnsons Cars you'll become part of a team that thrives on delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
Service Advisor - Skoda employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Skoda
✨Tip Number 1
Familiarise yourself with Skoda's latest models and features. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you articulate how you would handle various customer interactions effectively.
✨Tip Number 3
Network with current or former employees of Johnsons Cars. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your enthusiasm for the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Service Advisor - Skoda
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you maximised sales and delivered exceptional service, as these are key aspects of the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your skills and how they align with Johnsons Cars' values.
Highlight Key Skills: In your application, make sure to highlight your interpersonal skills, ability to work in a fast-paced environment, and your organisational skills. These are crucial for the Service Advisor position and will help you stand out.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Service Advisor.
How to prepare for a job interview at Johnsons Cars Ltd
✨Know the Brand
Familiarise yourself with Skoda and Johnsons Cars. Understand their values, products, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will highlight your suitability for the role.
✨Prepare for Sales Scenarios
Since the role involves promoting parts and services, be ready to discuss how you would approach sales opportunities. Think of strategies to upsell while maintaining customer satisfaction, as this will show your ability to balance sales with service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm but also helps you assess if Johnsons Cars is the right fit for you.
