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For Companies At a Glance
- Tasks: Welcome customers and provide exceptional service at our Volkswagen Dealership.
- Company: Johnsons Cars is a leading independent dealership network in the UK, representing 17 global car brands.
- Benefits: Enjoy birthday leave, staff discounts, a pension scheme, and access to on-demand dental services.
- Why this job: Join a dynamic team focused on growth, exceptional service, and personal development.
- Qualifications: Confident communicator with Microsoft Office experience; a valid UK driving licence is preferred.
- Other info: 42.5 hours a week; salary based on age.
The predicted salary is between 20000 - 28000 £ per year.
The Vacancy
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we’re not just selling cars; we’re creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.
Now, we want you to be a part of our journey as a Receptionist at our Volkswagen Dealership in Birmingham.
Please note this role is NMW dependant on age.
Why Johnsons Cars?
We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:
- Birthday Leave: we know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: you will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
- Optional Benefits: we offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- Give a professional and warm welcome to every customer as soon as they walk through the door.
- Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
- Maintain a high standard of organisation and attention to detail, ensuring customer‑facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
- Handle any customer complaints with empathy and professionalism.
The Ideal Candidate Will
- Be confident in communicating with customers.
- Have previous experience working with Microsoft Office 356 (or similar).
- Be confident in answering the phone and making phone calls.
- Ideally hold a valid UK driving licence.
What We Offer
- 31 days paid annual leave, increasing to 33 with longevity of service (pro‑rata).
- Industry‑leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
The Company
Welcome to Johnsons Cars, we are one of the UK’s biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. By joining Johnsons Cars you’ll become part of a team that thrives on delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
- Life Assurance
- Company Pension Scheme
- Birthday Leave
- Enhanced Holiday entitlement
- Staff Discounts
- Johnsons Benefits Platform
The Values
- Innovation
- Accountability
- Teamwork
Documents
[Documents would be listed here]
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Receptionist - Volkswagen employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Volkswagen
✨Tip Number 1
Familiarise yourself with Johnsons Cars and their values. Understanding their commitment to exceptional customer service and teamwork will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role requires a warm welcome and handling complaints, being able to demonstrate your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office 365, as it's mentioned in the job description. Being able to confidently navigate these tools will not only help you in the role but also show your preparedness and willingness to learn.
✨Tip Number 4
If you have a valid UK driving licence, mention it during your discussions. This could be a plus point for the employer, as it shows your readiness to assist with any tasks that may require driving, enhancing your appeal as a candidate.
We think you need these skills to ace Receptionist - Volkswagen
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Receptionist position at Johnsons Cars. Understand the key responsibilities and the skills required, such as customer service and organisational skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or administrative positions, and mention your proficiency with Microsoft Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Johnsons Cars specifically and how you can contribute to their mission of providing exceptional customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Johnsons Cars Ltd
✨Show Enthusiasm for the Automotive Industry
Make sure to express your passion for cars and customer service during the interview. Johnsons Cars values candidates who are excited about the automotive industry, so share any relevant experiences or interests that demonstrate your enthusiasm.
✨Demonstrate Excellent Communication Skills
As a receptionist, you'll be the first point of contact for customers. Practice clear and confident communication, both in person and over the phone. Be prepared to discuss how you've handled customer interactions in the past.
✨Highlight Your Organisational Skills
The role requires a high standard of organisation and attention to detail. Prepare examples of how you've maintained a tidy workspace or managed multiple tasks efficiently in previous roles to showcase your organisational abilities.
✨Prepare for Customer Service Scenarios
Think about potential customer complaints you might encounter and how you would handle them with empathy and professionalism. Being able to demonstrate your problem-solving skills will show that you're ready to provide exceptional service.
