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- Tasks: Deliver exceptional customer service and manage vehicle servicing schedules.
- Company: Join Johnsons Cars, a leading independent dealership network in the UK.
- Benefits: Enjoy birthday leave, staff discounts, and a company pension scheme.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
- Other info: Access to industry-leading training and excellent career progression opportunities.
The predicted salary is between 20400 - 40800 £ per year.
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we’re not just selling cars; we’re creating exceptional experiences for our customers. Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi‑award‑winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. Now, we want you to be a part of our journey as a Service Advisor at our Hyundai Dealership in Oxford.
Salary: £34,000 OTE.
Benefits:
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on‑demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role and Responsibilities:
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout.
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will:
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self‑motivated team player and target achiever.
- Have good telephone and face‑to‑face customer communication.
- Have experience working in a Service Advisor role within an automotive environment.
- Hold a valid UK driving licence.
- Enjoy working in a fast paced, process driven aftersales environment and have strong organisation skills.
What We Offer:
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry‑leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best automotive management trainers to give you the skills needed to elevate your career.
The Company:
Welcome to Johnsons Cars, we are one of the UK’s biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers. As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. By joining Johnsons cars you’ll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Values:
- Innovation – We are creative and fearless in our work.
- Accountability – We take ownership of our work and lead from the front.
- Teamwork – We collaborate widely and build supportive environments.
Additional Benefits:
- Life Assurance
- Company Pension Scheme
- Birthday Leave
- Enhanced Holiday entitlement
- Staff Discounts
- Johnsons Benefits Platform
Service Advisor - Hyundai & Mazda in Oxford employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Hyundai & Mazda in Oxford
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll need to impress with your communication. Role-play with a friend or family member to nail those tricky questions and showcase your friendly approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Johnsons Cars team and ready to rev up your career!
We think you need these skills to ace Service Advisor - Hyundai & Mazda in Oxford
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for the automotive industry shine through! Share any relevant experiences or stories that highlight your enthusiasm for cars and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your experience in a similar position and how it aligns with Johnsons Cars' values of innovation, accountability, and teamwork.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Johnsons Cars!
How to prepare for a job interview at Johnsons Cars Ltd
✨Know Your Stuff
Familiarise yourself with Hyundai and Mazda vehicles, as well as the services offered at Johnsons Cars. Being able to discuss specific models and their features will show your genuine interest and expertise in the automotive industry.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about situations where you exceeded customer expectations or resolved issues effectively, as this aligns perfectly with the role's responsibilities.
✨Sales Savvy
Brush up on your sales techniques and be ready to discuss how you can promote genuine parts and accessories. Highlight any past experiences where you successfully maximised sales opportunities while maintaining customer satisfaction.
✨Show Your Team Spirit
Emphasise your ability to work as part of a team. Share examples of how you've collaborated with colleagues to achieve goals, as teamwork is a key value at Johnsons Cars. This will demonstrate that you're not just a lone wolf but someone who thrives in a supportive environment.
