At a Glance
- Tasks: Convert enquiries into bookings while providing top-notch customer service.
- Company: Join Johnsons UK Services, a community-driven company with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal development.
- Other info: Dynamic role with nationwide travel and excellent career progression.
- Why this job: Make a real difference in customers' lives while growing your sales skills.
- Qualifications: Sales or customer service experience, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
- Johnsons UK Services Limited | Full time
- Domestic Sales Lead
- Stoke-on-Trent, United Kingdom | Posted on 10/07/2026
Our services are diverse and our delivery more so.
With depots throughout the UK, we offer the opportunity to welcome you into a community which thrives on inspiring the future pioneers of our industry, whilst upholding our old-fashioned values.
Our aim is to invest in the best people, training and processes and we never stop adapting and evolving to suit to needs of our changing world.
Job Description
At Johnsons, we are looking for a motivated and customer-focused Domestic Sales Lead to join our team.
The successful candidate will be responsible for converting enquiries into confirmed bookings by providing professional advice, accurate quotations, and excellent customer service throughout the sales process.
This role requires strong communication skills, attention to detail, and the ability to build trust with customers.
The Domestic Sales Lead will be based in the Staffordshire area, with nationwide travel where necessary.
Key Responsibilities
- Respond promptly to incoming domestic removals enquiries via telephone, email, website, and other channels.
- Arrange and conduct home surveys (virtual or in-person) where required.
- Assess customers' removal requirements and prepare accurate quotations.
- Follow up quotations to maximise conversion rates and secure bookings.
- Build positive relationships with customers, providing reassurance and professional guidance throughout the sales process.
- Maintain accurate customer records within the company's CRM system.
- Liaise closely with the Operations team to ensure smooth handover of confirmed jobs.
- Achieve individual sales targets and key performance indicators (KPIs).
- Resolve customer queries and provide exceptional pre-move customer service.
- Stay up to date with company services, pricing, and industry developments.
- Represent the company professionally at all times, maintaining its reputation for quality and service.
- Equal Opportunity Statement
All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.
We have a long heritage of being an inclusive employer which provides training and development in a positive learning environment.
Requirements
- Previous experience in a sales or customer service role.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Ability to build rapport and confidently close sales.
- Good IT skills, including Microsoft Office and CRM systems.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Full UK driving licence (if home surveys are required).
- Experience within the removals, logistics, relocation, or storage industry.
- Experience carrying out home surveys.
- Knowledge of domestic removals processes and pricing.
- Familiarity with BAR (British Association of Removers) standards.
- Personal Attributes
- Friendly, professional, and approachable.
- Customer-focused with a genuine desire to help.
- Self-motivated and target-driven.
- Calm under pressure and able to prioritise effectively. Strong problem-solving skills.
- Positive attitude with a proactive approach to sales.
- #J-18808-Ljbffr
Domestic Sales Lead in Stoke-on-Trent employer: Johnsons 1871
Johnsons 1871 is an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. With opportunities for professional growth and development in the removals industry, employees benefit from flexible working hours and the chance to engage with diverse clients in the beautiful city of Edinburgh. Join us to be part of a dedicated team that takes pride in delivering outstanding service and making every move a positive experience.
