At a Glance
- Tasks: Convert enquiries into bookings while providing top-notch customer service and professional advice.
- Company: Join Johnsons, a reputable company with a focus on quality and service.
- Benefits: Enjoy a car allowance, pension scheme, and death in service benefits.
- Other info: Inclusive employer offering training and development in a supportive environment.
- Why this job: Make a real difference by helping customers during their moving journey.
- Qualifications: Sales or customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
At Johnsons, we are looking for a motivated and customer-focused Domestic Sales Lead to join our team.
The successful candidate will be responsible for converting enquiries into confirmed bookings by providing professional advice, accurate quotations, and excellent customer service throughout the sales process.
This role requires strong communication skills, attention to detail, and the ability to build trust with customers.
The Domestics Sales Lead will be based in the Staffordshire area, with nationwide travel where necessary.
Key Responsibilities
- Respond promptly to incoming domestic removals enquiries via telephone, email, website, and other channels.
- Arrange and conduct home surveys (virtual or in-person) where required.
- Assess customers\' removal requirements and prepare accurate quotations.
- Follow up quotations to maximise conversion rates and secure bookings.
- Build positive relationships with customers, providing reassurance and professional guidance throughout the sales process.
- Maintain accurate customer records within the company\'s CRM system.
- Liaise closely with the Operations team to ensure smooth handover of confirmed jobs.
- Achieve individual sales targets and key performance indicators (KPIs).
- Resolve customer queries and provide exceptional pre-move customer service.
- Stay up to date with company services, pricing, and industry developments.
- Represent the company professionally at all times, maintaining its reputation for quality and service.
- Equal Opportunity Statement
All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.
We have a long heritage of being an inclusive employer which provides training and development in a positive learning environment.
Requirements
Essential
- Previous experience in a sales or customer service role.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Ability to build rapport and confidently close sales.
- Good IT skills, including Microsoft Office and CRM systems.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Full UK driving licence (if home surveys are required).
Desirable
- Experience within the removals, logistics, relocation, or storage industry.
- Experience carrying out home surveys.
- Knowledge of domestic removals processes and pricing.
- Familiarity with BAR (British Association of Removers) standards.
- Personal Attributes
- Friendly, professional, and approachable.
- Customer-focused with a genuine desire to help.
- Self-motivated and target-driven.
- Calm under pressure and able to prioritise effectively.
- Strong problem-solving skills.
- Positive attitude with a proactive approach to sales.
Benefits
- Car Allowance
- Death in Service Benefits
- Company Pension
- #J-18808-Ljbffr
Domestic Sales Lead in Sandford employer: Johnsons 1871
Johnsons 1871 is an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. With opportunities for professional growth and development in the removals industry, employees benefit from flexible working hours and the chance to engage with diverse clients in the beautiful city of Edinburgh. Join us to be part of a dedicated team that takes pride in delivering outstanding service and making every move a positive experience.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Sales Lead in Sandford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Domestic Sales Lead at Johnsons 1871, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Johnsons 1871. Tailor your message to explain why you’re drawn to them and how you can contribute as a Domestic Sales Lead. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Domestic Sales Lead in Sandford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Johnsons 1871:When writing your cover letter, make sure to tailor your message specifically for Johnsons 1871. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Johnsons 1871
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Johnsons 1871 that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Johnsons 1871 that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Johnsons 1871’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
