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- Tasks: Lead and inspire a team while ensuring smooth operations and high customer satisfaction.
- Company: Johnsons 1871 is a forward-thinking service provider committed to sustainability and community.
- Benefits: Enjoy competitive salary, performance bonuses, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on impactful projects that prioritise people and the planet.
- Qualifications: Experience in logistics and team leadership; driving license required.
- Other info: Nationwide travel involved; we value diversity and equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Johnsons 1871 is a diverse service provider with depots across the UK, committed to inspiring future industry pioneers while upholding traditional values. We invest in our people, training, and processes, continuously adapting to meet the needs of a changing world.
Johnsons 1871 is a leading workplace transformation and relocation management company, delivering tailored move solutions for public and private sector clients across the UK. From corporate consolidations to sustainable reuse and decommissioning projects, we pride ourselves on seamless transitions that prioritize people and the planet.
As we expand our client base and project portfolio, we seek a dynamic National Operations Manager who thrives in a fast-paced environment and can confidently manage our operational team. Reporting to the National Operations Director, you will be responsible for training and upskilling our Operations Managers, ensuring seamless service delivery, operational efficiency, and high customer satisfaction across branches.
The ideal candidate will have a proven background in logistics, team leadership, and strategic operational planning within the removals industry. This role requires nationwide travel, so a driving license is essential. We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we serve and to follow the guidelines of the Equal Opportunities Act 2010.
Requirements
- Key Responsibilities
- Leadership & Team Management: Lead and motivate the Operations Managers, develop high-performance culture through coaching and staff development, and support career progression and problem resolution.
- Customer Service Alignment: Foster a customer-first culture, analyze feedback and performance metrics to improve service quality.
- Compliance & Health & Safety: Ensure adherence to legal, environmental, and safety standards; oversee audits, incident investigations, and implement preventative measures.
- Budgeting & Financial Management: Manage the national operations budget, drive cost efficiencies, and produce performance reports for senior leadership.
- Change & Project Management: Support initiatives like system upgrades and expansions, manage rollout of new services, monitor KPIs, and promote continuous improvement.
- Stakeholder Collaboration: Collaborate with Sales, Projects, and HR; build relationships with suppliers and partners; represent operations in executive meetings.
Skills & Experience: Proven senior operational experience in removals or logistics; strong leadership, communication, and strategic planning skills; flexible support for Operations Managers.
Desirable Qualifications: Driving license, CPC qualification at a national level, proficiency in IT, degree in Business Management or Logistics (preferred but not essential).
Salary is competitive and includes performance bonuses.
National Operations Manager employer: Johnsons 1871
Contact Detail:
Johnsons 1871 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Manager
✨Tip Number 1
Network with professionals in the removals and logistics industry. Attend industry events, join relevant online forums, and connect with current employees at Johnsons 1871 on LinkedIn to gain insights into the company culture and operational challenges.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in fast-paced environments. Prepare to discuss your approach to coaching and developing staff during any interviews or networking opportunities.
✨Tip Number 3
Familiarise yourself with the latest trends in workplace transformation and relocation management. Being knowledgeable about sustainable practices and innovative solutions will show that you are aligned with Johnsons 1871's commitment to people and the planet.
✨Tip Number 4
Prepare to discuss your experience with budgeting and financial management. Be ready to provide examples of how you've driven cost efficiencies and improved operational performance in previous roles, as this is a key responsibility for the National Operations Manager.
We think you need these skills to ace National Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and team leadership. Emphasise any previous roles where you managed operations or led teams, particularly in the removals industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer service. Mention specific examples of how you've improved service quality or led successful projects in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in strategic planning, compliance, and financial management. Use bullet points to make these stand out and relate them directly to the job description.
Showcase Leadership Experience: Provide examples of how you've developed high-performance cultures in previous roles. Discuss your approach to coaching and staff development, as this is crucial for the National Operations Manager position.
How to prepare for a job interview at Johnsons 1871
✨Showcase Your Leadership Skills
As a National Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to foster a high-performance culture.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer service. Be ready to share instances where you've improved service quality based on customer feedback or performance metrics. Show that you understand the importance of a customer-first culture in operations.
✨Understand Compliance and Safety Standards
Familiarise yourself with legal, environmental, and safety standards relevant to the removals industry. During the interview, discuss how you've ensured compliance in previous roles and any experience you have with audits or incident investigations.
✨Prepare for Change Management Questions
Given the dynamic nature of this role, expect questions about change and project management. Prepare to talk about your experience with system upgrades, new service rollouts, and how you've monitored KPIs to drive continuous improvement.
