At a Glance
- Tasks: Deliver top-notch customer service and process orders efficiently.
- Company: Join Johnson Matthey, a leader in sustainable technology.
- Benefits: Competitive salary, flexible working, and health benefits.
- Other info: Inclusive culture with opportunities for personal growth.
- Why this job: Make a real impact on the environment while advancing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Royston
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As the Customer Service Executive, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
As a Customer Service Executive you will help drive our goals by:
- Work in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service.
- Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers’ requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
- Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally.
- Liaise with local JM Sales offices/Managers and agents to support their sales activities.
- Liaise with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate to do so and to ensure customer transactions and queries are actioned as required.
- Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required.
Requirements for the role:
- Experience in a customer service environment with knowledge of sales systems.
- High levels of numeracy and attention to detail, with the ability to make precise mathematical calculations.
- Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes.
- Ability to build strong collaborative relationships.
- Excellent communication and personal skills.
- Pragmatic and logical approach to delivering results.
- Ability to ensure data integrity through attention to detail and quality data input.
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer:
- Retirement savings
- Saving accounts
- Life and disability insurance
- Commuter allowances and loans
- Medical plans / health assessments
- Fitness discounts
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
Customer Services Executive employer: Johnson Matthey
At Johnson Matthey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises inclusivity and employee growth. As a Customer Services Executive in Royston, you will not only contribute to our mission of driving sustainable technology but also enjoy competitive salaries, flexible working arrangements, and comprehensive benefits that support your well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Johnson Matthey on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints or tricky situations. We want you to show off your problem-solving skills and how you can keep customers happy!
✨Tip Number 3
Research the company’s values and mission. Johnson Matthey is all about sustainability, so be ready to discuss how your personal values align with theirs. This shows you’re not just looking for any job, but you genuinely want to be part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that Customer Services Executive role!
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our goals at Johnson Matthey. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Office, especially Excel, as well as your attention to detail. We love candidates who can demonstrate their ability to handle data accurately and efficiently!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Johnson Matthey
✨Know the Company Inside Out
Before your interview, take some time to research Johnson Matthey. Understand their mission, values, and recent projects, especially those related to sustainable technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you excelled in customer service. Highlight situations where you resolved complaints or improved customer satisfaction. This is crucial for a role like Customer Services Executive, so make sure to emphasise your ability to handle challenges with a pragmatic approach.
✨Brush Up on Your Numeracy and Excel Skills
Since the role requires high levels of numeracy and proficiency in Excel, it’s a good idea to practice basic calculations and familiarise yourself with Excel functions. You might be asked to demonstrate these skills during the interview, so being prepared can give you an edge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the Customer Services Executive role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
