At a Glance
- Tasks: Deliver top-notch customer service, process orders, and resolve complaints.
- Company: Join Johnson Matthey, a leader in sustainable technologies.
- Benefits: Enjoy hybrid working, retirement savings, and medical plans.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a difference by ensuring customer satisfaction every day.
- Qualifications: Experience in customer service, strong numerical skills, and Excel proficiency.
The predicted salary is between 25000 - 32000 € per year.
Johnson Matthey is looking for a Customer Service Executive in Royston. This role involves driving excellent customer service, processing orders, and managing customer complaints to ensure satisfaction.
The ideal candidate will have experience in a customer service environment, possess strong numerical and communication skills, and be proficient in Microsoft Office, especially Excel.
JM supports hybrid working and offers a range of benefits like retirement savings and medical plans.
Customer Service Executive — Hybrid, Order & Support Excellence employer: Johnson Matthey
Johnson Matthey is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive hybrid working environment in Royston. With comprehensive benefits including retirement savings and medical plans, employees are encouraged to thrive both personally and professionally, making it a rewarding place to build a career in customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive — Hybrid, Order & Support Excellence
✨Tip Number 1
Research Johnson Matthey and their customer service values. Knowing their mission and how they handle customer complaints will help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your Excel skills! Prepare examples of how you've used Excel in previous roles to manage data or improve processes, as this is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive — Hybrid, Order & Support Excellence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and showcases your numerical and communication skills. We want to see how you can drive excellent customer service, so don’t hold back on relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Mention your proficiency in Microsoft Office, especially Excel, and how it relates to processing orders and managing complaints.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of how you've handled customer complaints in the past. We love seeing candidates who can turn a negative experience into a positive one, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Matthey
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled difficult situations in the past. Think of specific examples where you turned a complaint into a positive experience, as this will show your problem-solving skills.
✨Excel Skills Are Key
Since proficiency in Excel is a must, make sure you can talk about your experience with it. Prepare to discuss any specific functions or tasks you've completed using Excel that relate to order processing or data management.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Research Johnson Matthey
Familiarise yourself with Johnson Matthey’s values and recent news. Understanding their commitment to customer service and sustainability can help you tailor your answers and show that you're genuinely interested in the company.
