At a Glance
- Tasks: Provide top-notch customer service and process orders efficiently.
- Company: Join Johnson Matthey, a leader in sustainable technology with over 200 years of history.
- Benefits: Enjoy competitive salary, hybrid working, and comprehensive health benefits.
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career growth opportunities.
- Why this job: Make a real impact on the environment while advancing your career.
- Qualifications: Experience in customer service or sales, strong numeracy skills, and proficiency in Microsoft packages.
The predicted salary is between 28800 - 43200 € per year.
Location: Royston, Hertfordshire, UK (hybrid working)
As the Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; to prepare quotations and/or process customer orders/jobs, to handle and resolve day to day customer queries and issues, and to be an integral part of the European Commercial Team.
The role:
- Process customer orders and requests or quotations (where applicable) in accordance with customers' requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
- Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays.
- Liaise with local JM Sales offices/Managers and agents to support their sales activities.
- Liaise with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate to do so and to ensure customer transactions and queries are actioned as required.
- Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required.
- Maintain up-to-date knowledge of all relevant company procedures and systems and adhere to these, checking the accuracy of data entry and paperwork to minimise the risk of error.
Key skills that will help you succeed in this role:
- Experience in Sales or Customer Service environment
- High levels of numeracy and ability to make precise mathematical calculations.
- Proficiency in Microsoft Packages
- Advantageous for European language skills
What we offer:
- Fair and competitive salaries aligned to individual roles, experience and responsibilities.
- Supportive of hybrid and flexible working.
- Life, medical and other benefits that support our employees' financial and physical wellbeing, such as retirement savings, share plans, saving accounts, house saving funds, life and disability insurance, commuter allowances and loans, medical plans/health assessments, fitness discounts.
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
Customer Service Executive in Royston employer: Johnson Matthey Plc
At Johnson Matthey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions inclusivity and sustainability. As a Customer Service Executive in Royston, you'll enjoy competitive salaries, flexible hybrid working options, and comprehensive benefits that support your financial and physical wellbeing. Join us to not only advance your career but also contribute to our mission of creating a cleaner, brighter future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Royston
✨Tip Number 1
Get to know the company inside out! Research Johnson Matthey's mission and values, especially their focus on sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-playing these situations can boost your confidence and prepare you for real-life interactions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can make a huge difference in landing that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Johnson Matthey.
We think you need these skills to ace Customer Service Executive in Royston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in sales or customer service, and don’t forget to mention any relevant skills like numeracy and proficiency in Microsoft packages.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our mission at Johnson Matthey. Keep it concise but impactful!
Showcase Problem-Solving Skills:In your application, give examples of how you've handled customer complaints or resolved issues in the past. We love candidates who can demonstrate their ability to manage challenges effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures that all your details are securely stored. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Johnson Matthey Plc
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to handle complaints and queries effectively, as this role is all about providing a high-quality customer interface. Be ready to share examples from your past experiences where you successfully resolved customer issues.
✨Familiarise Yourself with the Company
Research Johnson Matthey and their mission towards sustainability. Knowing their goals and values will help you align your answers during the interview. Show that you’re not just interested in the job, but also in contributing to their mission of reducing carbon emissions.
✨Prepare for Role-Specific Questions
Anticipate questions related to processing orders, handling customer queries, and working with internal teams. Think of scenarios where you’ve had to liaise with different departments to solve a problem. This will demonstrate your ability to work collaboratively within a team.
✨Showcase Your Technical Skills
Since proficiency in Microsoft packages is mentioned, be prepared to discuss your experience with these tools. If you have any experience with data entry or managing customer accounts, highlight that too. It’s all about showing you can hit the ground running!
