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- Tasks: Deliver exceptional customer service and process orders to support a sustainable future.
- Company: Join Johnson Matthey, a leader in sustainable technology with over 200 years of history.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact on the environment while advancing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career growth.
The predicted salary is between 30000 - 40000 £ per year.
12 Month FTC Location: Royston
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Executive, you will contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
As a Customer Service Executive you will help drive our goals by:
- Working in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service.
- Processing customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers' requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
- Working closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally.
- Liaising with local JM Sales offices/Managers and agents to support their sales activities.
- Liaising with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate to do so and to ensure customer transactions and queries are actioned as required.
- Owning customer complaints, ensuring active and thorough management of investigation to the satisfaction of the customer and escalating as required.
Requirements for the role:
- Experience in a customer service environment with knowledge of sales systems.
- High levels of numeracy and attention to detail, with the ability to make precise mathematical calculations.
- Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes.
- Ability to build strong collaborative relationships.
- Excellent communication and personal skills.
- Pragmatic and logical approach to delivering results.
- Ability to ensure data integrity through attention to detail and quality data input.
Even if you only match some of the skills, we would love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as:
- Retirement savings
- Saving accounts
- Life and disability insurance
- Commuter allowances and loans
- Medical plans / health assessments
- Fitness discounts
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact us. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.
Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Customer Services Executive employer: Johnson Matthey Plc
Contact Detail:
Johnson Matthey Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnson Matthey. Understand their mission and values, especially their focus on sustainability. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle complaints or tricky situations, and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your skills! If you’ve got experience with sales systems or Microsoft Excel, make sure to highlight that. Bring examples of how you've used these skills in past roles to improve customer service or streamline processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can contribute to our mission!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel! If you've got experience with sales systems or handling customer complaints, make that clear. We love candidates who can demonstrate their skills effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Remember to submit your application through our website by clicking the 'Apply' button. This ensures your details are securely stored and considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Johnson Matthey Plc
✨Know Your Stuff
Before the interview, make sure you understand Johnson Matthey's mission and values, especially their focus on sustainability. Familiarise yourself with their products and services, particularly in the PGMS sector, so you can speak confidently about how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved complaints or improved customer satisfaction, as this role heavily relies on building strong relationships and managing customer expectations.
✨Brush Up on Your Excel Skills
Since proficiency in Microsoft Excel is a requirement, take some time to practice your skills. Be ready to discuss how you've used Excel in previous roles, whether for data entry, analysis, or reporting, as this will demonstrate your attention to detail and ability to handle numerical tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.