Workplace Experience Manager EMEA

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Environmental Health, Safety (EH&S) and Facilities Services (FS)
Job Sub Function: Facilities Management & Planning
Job Category: Professional
All Job Posting Locations: High Wycombe, Buckinghamshire, United Kingdom

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Belgium, France, Netherlands, Sweden and Ireland - Requisition Number R-073085; United Kingdom - Requisition Number R-076198.

At Engineering & Property Services (E&PS), we look after all J&J buildings around the world providing end to end services from Real Estate, Engineering & Strategic Project Delivery to Facilities Management. We have a profound influence on the entire J&J Enterprise, providing innovative workplaces where our employees can collaborate and grow, and delivering flexible site solutions which enable our business to best serve our customers and patients.

Our Workplace Experience Program is focused on offering the best employee experience across our sites and creating places that improve health & well-being, enhance productivity and build satisfaction.

Key Responsibilities:

• Accountable for the performance, coordinate deployment and consistency of J&J Workplace Experience program across new and existing facilities.
• Responsible for being the core team member and providing workplace expertise during the execution and assessment phase of workplace projects.
• Develop short- and long-term tactical plans and programs for innovation, construction, or alteration of workplace activities based on strategic plans.
• Support effort to ensure workplace needs and contracts / associated operating budgets are defined, established, and met.
• Drive and support site classification, amenities, and service levels.
• Support and advise on the deployment of workplace relevant IT systems and platforms including CAD, CAFM, utilization systems, reservation solutions, etc.
• Accountable for supervising action plans and progress, conduct applicable field studies and onsite space reviews, collect occupancy and utilization data, provide analysis, benchmark data, survey results and recommendations.
• Responsible for verifying on workplace design consistency (test fit / Concept Design / BOD / Detail Design) to ensure J&J space and design standards are maintained and deployed.
• Collaborate with business partners and FM customers to acquire Voice of the Customer data to collect service needs and establish framework for site governance.
• Manage complexity across a broad region and deliver harmonized services across geographies of varying size, scale, and needs.
• In partnership with enabling partners and vendors provide a detailed awareness of WE principles to local business liaisons and governance forums.

Qualifications:

• Bachelor's degree or equivalent; related field (architecture, design, real estate, facilities management, business, etc.) is preferred.
• Minimum 2 years of workplace experience, strategy, workplace design, or related experience is required.
• Professional certifications (e.g., Master (MCR) or Senior Leader in Corporate Real Estate (SLCR), etc.) Change Management, Design, and/or Space management preferred.
• Broad-based corporate facilities experience or equivalent required; preference for experience within a global corporation.
• Strong written and verbal communication skills, including sharing ideas and information across diverse audiences and various levels and creating compelling presentations.
• Ability to think strategically while maintaining a tactical focus; required.
• Ability to adapt emerging standards and industry innovation; required.
• Ability to lead varied teams through change and organizational transformation; required.
• Proficiency in project management, including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place; required.
• Strong interpersonal, analytical, and problem-solving skills.
• The ability to respond positively to change and act as a change agent.
• Ability to influence others / mediate successful outcomes.
• Proficient English is required.
• Ability to travel up to 25%, both domestic and international travel.

Applicable just for the United Kingdom job posting: 'Please note that our office will be relocating to central Maidenhead from October 2026. Applicants should ensure that this location is suitable for them.'