At a Glance
- Tasks: Deliver outstanding customer support and manage enquiries with a focus on first-time resolution.
- Company: Join Johnson & Johnson, a leader in healthcare innovation and personal solutions.
- Benefits: Inclusive work environment, competitive salary, and opportunities for personal development.
- Other info: Exciting career growth opportunities in a fast-paced, supportive environment.
- Why this job: Make a real impact on patients' journeys while developing your skills in a dynamic team.
- Qualifications: A levels or NVQ level 3, with relevant customer service experience preferred.
The predicted salary is between 52952 - 64720 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
We are searching for the best talent for a Customer Service Representative role to be in Pinewood, United Kingdom!
Purpose: The Customer Service Representative is accountable for delivering outstanding customer support to both external and internal stakeholders. You will uphold a high level of performance by achieving department stretch KPI targets. You will ensure you provide excellent service across every interaction.
The Customer Service Representative will demonstrate behaviours aligned with leadership imperatives and play a key role in positioning the department as part of a professional, world-class organisation.
As a Customer Service Representative, you will:
- Manage telephone enquiries through to a satisfactory resolution.
- Log all interactions in Salesforce CRM with a Right First-Time mindset.
- Process customer orders with accuracy and following correct procedures.
- Assist the Senior Team members in the day-to-day running of the Customer Service Team.
- Support the measurement of quality and accuracy within Customer Services.
- Establish and promote customer relationship building, providing customer focus and feedback to the established management groups.
- Drive first time resolution.
- Be responsible for driving root-cause analysis and action plan using available reporting tools.
- Support all eCommerce routes and the progression of order automation within the Customer Service function.
- Assist the Senior Team members to drive customer dedication, innovation, teamwork, operation efficiency and deliver Superior Customer Excellence across all interactions.
- Participate and provide support to projects within the Customer Service Team in line with our company and department key deliverables.
- Focus driven on both team and personal development within our Johnson & Johnson Goals & Objectives.
Qualification & Requirement:
- Educated to A level standard and or NVQ level 3.
- Relevant Customer Service experience, ideally in a telephone-based environment.
- Strong customer focus with excellent verbal and written communication skills.
- Ability to handle customer enquiries professionally and work towards first-time resolution.
- Well organised and detail-oriented, with the ability to manage multiple tasks accurately.
- Comfortable working in a busy, fast-paced environment while maintaining service quality.
- Confident using systems and digital tools, with good general computer literacy.
- Experience with CRM or order management systems would be advantageous.
- Self-motivated team player who takes ownership and uses initiative.
- Open to supporting process improvements and contributing to a positive team environment.
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here’s what you can expect:
- Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
- Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
- Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
- Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process!
Customer Service Representative in Wokingham employer: Johnson & Johnson
Johnson & Johnson in High Wycombe is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to compliance excellence, making it a rewarding environment for those passionate about quality systems and regulatory standards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Wokingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson & Johnson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson & Johnson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Wokingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson & Johnson:Your cover letter is your chance to shine! Tell us why you want to work at Johnson & Johnson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson & Johnson!
How to prepare for a job interview at Johnson & Johnson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
