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- Tasks: Lead the strategy for technology supporting global customer experience in healthcare.
- Company: Join Johnson & Johnson, a leader in healthcare innovation making a real impact on health worldwide.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for personal growth.
- Why this job: Be part of an inclusive team driving innovation in healthcare solutions that enhance lives.
- Qualifications: Bachelor's degree required; 5+ years in IT and product management experience preferred.
- Other info: Remote work available across multiple countries, fostering a diverse and dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Technical Product Owner– Assisted Service
Join to apply for the Technical Product Owner– Assisted Service role at Johnson & Johnson
Technical Product Owner– Assisted Service
12 hours ago Be among the first 25 applicants
Join to apply for the Technical Product Owner– Assisted Service role at Johnson & Johnson
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at Function
Digital Marketing
Job Sub Function
Digital Product Management
Job Category
People Leader
All Job Posting Locations:
High Wycombe, Buckinghamshire, United Kingdom, Wokingham, Berkshire, United Kingdom
Job Description
Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Owner to support our Global Assisted Service Customer Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you!
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Titusville, NJ, or remote in the U.S., São Paulo, Brazil, Bogota, Columbia, Issy-les-Moulineaux, France, Pomezia, Italy and the UK.
Titusville, NJ, US – Requisition Number: R-021305
São Paulo, Brazil & Bogota, Columbia – Requisition Number: R-022580
Issy-les-Moulineaux, France & Pomezia, Italy – Requisition Number: R-22586
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are less invasive, and solutions are personal. Through our expertise in Innovative Medicine we are positioned to innovate across the full spectrum of healthcare solutions to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Innovative Medicine TPO – Assisted Service is responsible for the overall strategic direction for technology supporting our Assisted Service Cx capabilities globally. The TPO will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our supply chain strategy. This individual will require a strong mix of leadership skills with business and technical competence to drive measurable value aligned to our vision and technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends.
Responsibilities
- Vision and Strategy Communication: Articulate a clear product vision, strategy, and roadmap that align with long-term business goals. Take ownership of its multi-generational approach to ensure stakeholder clarity and engagement.
- Global Strategy Execution: Implement defined strategies that leverage technology to enhance business process efficiency and manage expectations effectively.
- Backlog Management: Develop and prioritize a comprehensive product backlog with clear epics and user stories for efficient sprint execution.
- Agile Collaboration: Actively contribute to Agile ceremonies (planning, stand-ups, retrospectives) to enhance team alignment and continuous improvement.
- Quality Assurance: Ensure user stories are complete and meet acceptance criteria for high-quality deliverables.
- Documentation Oversight: Create and maintain essential software development documents including plans, release notes, and maintenance schedules.
- Agile Excellence: Drive enhancements in Agile practices to foster increased productivity and adaptability.
- Business Case Support: Collaborate with stakeholders and IT leaders to craft compelling business cases for product initiatives.
- Resource Coordination: Partner with Technical Services (TS) for effective resource allocation in alignment with business goals.
- ROI Maximization: Identify and prioritize product features based on business value to ensure optimal Return on Investment.
- Cost Management: Optimize Total Cost of Ownership (TCO) through cost-reduction initiatives, collaborating with finance for operational efficiency.
- Cybersecurity Collaboration: Work with ISRM and engineering teams on cybersecurity initiatives to maintain secure operations and manage technical debt.
- Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
Key Attributes Of The Role
- Technology Product Strategy: Develop and lead technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to define Product Vision and build, maintain and complete accompanying capability roadmap; Effectively balance discovery and delivery to drive innovation and value. Product roadmaps to be based on continuous improvement aligned to evolving business strategy, integration of industry leading technologies, and product lifecycle management. Leader have ability to manage organizational capacity against product demand. Products must be delivered with quality, at scale, while meeting or exceeding customer’s expectations.
- Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to modernize core distribution and warehouse platforms supporting global strategy delivering measurable business value across enterprise product delivery, experience with government regulations and contract process, user-centric design techniques with understanding technology trends in business analysis for this role.
- Technical depth: Technical scope of knowledge includes a broad understanding of CRM, case management and Contact Center solution, CTI, with continual exploration of leading technologies, including artificial intelligence.
- Interact with suppliers and vendors to evaluate software, hardware, or services and make recommendations. Partnering with Vendors to ensure compliance with J&J standards, policies and procedures.
- Continuously learn via research, collaboration with technology vendors, IT Architecture and attend tech events to get ahead of the curve and proactively being new relevant capabilities to the product line.
Qualifications
Education:
- A Bachelor’s degree is required preferably in the field of Management Information Systems, Computer Science or other relevant field.
- A Master\’s degree is preferred.
Experience And Skills
Required:
- At least 5 years of Experience in Information Technology.
- 2+ years of Supply Chain is required.
- Demonstrated ability to deliver sophisticated solutions applying Agile delivery methodologies required.
- Excellent interpersonal and communication skills (oral and written).
- Self-motivated leader that can build highly effective, collaborative teams that deliver measurable value.
- Product Management experience is required.
- CRM.
- Contact Center solution, preferred Genesys and/or Amazon Connect.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ) or contact AskGS to be directed to your accommodation resource.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Product Management and Marketing
-
Industries
Hospitals and Health Care
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Technical Product Owner– Assisted Service employer: Johnson & Johnson
Contact Detail:
Johnson & Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Owner– Assisted Service
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily relies on Agile practices. Consider joining local Agile meetups or online forums to discuss best practices and learn from others in the field.
✨Tip Number 2
Network with professionals in the healthcare technology sector. Attend industry conferences or webinars where you can connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Stay updated on the latest trends in CRM and contact centre solutions, particularly those relevant to healthcare. This knowledge will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare to articulate your experience in managing product backlogs and delivering user-centric solutions. Be ready to share specific examples of how you've successfully implemented strategies that align with business goals.
We think you need these skills to ace Technical Product Owner– Assisted Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly in technical roles. Emphasise your understanding of Agile methodologies and any experience with CRM or contact centre solutions.
Craft a Compelling Cover Letter: In your cover letter, articulate your passion for healthcare innovation and how your skills align with the responsibilities of the Technical Product Owner role. Mention specific examples of past projects that demonstrate your ability to deliver value through technology.
Showcase Leadership Skills: Highlight any leadership experiences you have had, especially in collaborative environments. Discuss how you've successfully managed teams or projects, focusing on your ability to drive innovation and improve processes.
Demonstrate Technical Knowledge: Include details about your technical expertise, particularly in areas like supply chain management and digital solutions. Mention any familiarity with emerging technologies and how you've applied them in previous roles.
How to prepare for a job interview at Johnson & Johnson
✨Understand the Role
Make sure you have a solid grasp of what a Technical Product Owner does, especially in the context of Assisted Service. Familiarise yourself with the responsibilities outlined in the job description, such as backlog management and agile collaboration.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with CRM systems, case management, and contact centre solutions. Highlight any relevant projects where you've successfully implemented technology solutions that align with business goals.
✨Demonstrate Leadership Skills
As a Technical Product Owner, you'll need to lead teams effectively. Share examples of how you've built collaborative teams and driven innovation in previous roles. Emphasise your ability to communicate a clear product vision and strategy.
✨Prepare for Agile Discussions
Since the role involves active participation in Agile ceremonies, be ready to discuss your experience with Agile methodologies. Prepare to share how you've contributed to sprint planning, stand-ups, and retrospectives in past projects.
