Technical Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Beerse, Antwerp, Belgium, Pomezia, Roma, Italy, Wokingham, Berkshire, United Kingdom, Zuchwil, Switzerland

Job Description:

Pricing is seen as a key pillar for Medtech EMEA to win and deliver sustainable growth, to address inflation and drive profitability performance for the long-term. One of the building blocks to establish Pricing as a growth engine is to have a centralised digital pricing platform which will allow the commercial organization to quote and approve deals consistently and in a consistent way with regional and franchise guidance. This will allow for optimal price decisions and ensure disciplined and transparent execution.

In support of this strategy, we are recruiting a Technical Product Owner to lead our CPQ and SPO EMEA operations, process and adoption plan. The successful candidate will enhance the operational support of a CPQ system, fostering a positive user experience and ensuring that the product continually meets business needs.

This role will report to Technical Product Manager and in close partnership with the Business Product Manager, ensure –

• Product reliability – the product remains stable and usable,
• Responsiveness – User-reported issues are quickly understood and addressed,
• Quality – Root causes are fixed, not just symptoms
• User trust- Stakeholders know their pain points are heard and acted upon.

Responsibilities will include

Product Build and Run Focus

• Work with the TPM to drive product backlog for the CPQ solution to drive process efficiency, accuracy, and operational excellence across sales and quoting processes.
• Develop, in combination with Technical Product Manager (TPM), required changes to business process, adoption approaches and other business elements required to get maximum value from the solution.
• Ensure stories have well-defined acceptance criteria aligned with operational and delivery KPIs.
• Lead or participate in agile ceremonies (backlog grooming, sprint planning, daily standups, reviews, retrospectives).
• Provide real-time clarification on requirements during development sprints.

Incident & Issue Triage

• Serve as the primary point of contact for production issues and operational escalations.
• Triage incoming issues, clarifying requirements and severity with users.
• Collaborate with support, development, and QA to ensure timely resolution.
  Document known issues, workarounds, and mitigation strategies

Stakeholder Support & Communication

• Act as the voice of operational users within the development team.
• Communicate planned and unplanned downtimes and known limitations clearly to stakeholders.
• Manage expectations during incident resolution and maintenance windows

Root Cause Analysis & Continuous Improvement

• Lead or participate in post-incident reviews (RCAs).
• Identify root causes of operational issues and prioritize backlog items to prevent recurrence.
• Drive process improvements to reduce incident frequency and impact.

Change Management

• Responsible for the change management process, training, and documentation for support teams and users.
• Review Impact of Change, identify any deployment risk and approve deployment plans.
• Primarily responsible for overseeing the preparation, approval and execution of releases and management of communications.
• Promotion of Change to Quality environments.
• Responsible for managing the QA and testing processes and final approval for PROD deployment.
• Collaborate with TPM and the delivery team to ensure successful market launch and continuous improvement across the product lifecycle

Coordination of Releases & Support Readiness

• Ensure application version control on the regional template and releases.
• Working closely with the TPM to coordinate deployment of bug fixes and operational enhancements
• Ensure release notes and user communications are clear and complete.
• Collaborate on user training, release planning, and communication to ensure smooth adoption.
• Ensure supporting documentation for maintenance is updated and identify any KT required to the support team.
• Gather user feedback post-launch and feed it into backlog refinement

Metrics & Reporting

• Track key operational KPIs (e.g. incident volume, resolution time, availability).
• Use data to inform backlog prioritization (Backlog health, team velocity).
• Provide regular updates to stakeholders on operational health and improvement plans.

Managed Services

• Reporting with a dotted line to the Head of Technology UKI, you will take primary responsibility for the existing technology stack supporting UK Managed Services IT processes and will seek innovative and impactful solutions to increase the flow of work through technical teams, exploring and implementing agile and continuous improvement working practices. In this role you will lead and execute in close partnership with business to help drive innovative technology strategy and roadmap that improves J&J Med Tech position as the partner of choice and ensure IT capabilities are in place to enable commercial opportunities that drive profitable growth.

Qualifications:

• A Bachelor’s degree, preferably in Information Technology, Computer Science, Business, Engineering or related field
• A minimum of 5 years of demonstrable experience in designing, building, and supporting digital products in a team-based environment
• A minimum of 5 years of overall IT Product Development, Product Management, experience is required
• Experienced in product development lifecycle, leading a product backlog, tracking release plans, leading relevant product team ceremonies, removing blockers
• Strong facilitation, collaboration & influencing skills; ability to form relationships, empower and collaborate at all levels in the organization and interact optimally across the regional and global organization
• Broad understanding and knowledge of current capabilities and limitations of existing systems and/or integrations; knowledge of all IT functions and services with technical expertise in more than one area.
• Excellent interpersonal skills and the ability to successfully work with and empower partners and colleagues to contribute ideas, find opportunities, and contribute to positive outcomes.
• Strong commitment to continuous business improvement (and continuous product improvement). Ability to challenge status quo and identify, influence and implement an improved way forward

Preferred Knowledge, Skills and Abilities:

• Previous industry knowledge highly desired in the life sciences space preferred
• Experience with agile frameworks is preferred. Familiarity with SAFe principles preferred with demonstrated expertise in Product Management, Scrum, User Experience Design
• Experience working on technology solutions in the healthcare environment working in highly regulated environments – insights into Med Tech / Med Devices Regulations & Healthcare Compliance needs.
• Experience in vendor management, and creating technology product vision and strategies
• Experienced working with Global, regional and local teams; sharing standard methodologies and enabling full visibility

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All

qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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