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- Tasks: Lead the optimisation of ITSM processes using automation and intelligent workflows.
- Company: Join Johnson & Johnson, a leader in healthcare innovation dedicated to improving lives.
- Benefits: Enjoy flexible work options, competitive pay, and comprehensive health benefits.
- Why this job: Shape the future of IT service delivery in a collaborative and innovative environment.
- Qualifications: Strong knowledge of ITSM processes and hands-on experience with ServiceNow or similar platforms.
- Other info: This role is available in multiple countries; apply for your preferred location.
The predicted salary is between 36000 - 60000 £ per year.
Product Manager, ITSM Process Automation
Join to apply for the Product Manager, ITSM Process Automation role at Johnson & Johnson
Product Manager, ITSM Process Automation
1 day ago Be among the first 25 applicants
Join to apply for the Product Manager, ITSM Process Automation role at Johnson & Johnson
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at Function
Technology Product & Platform Management
Job Sub Function
Technical Product Management
Job Category
Scientific/Technology
All Job Posting Locations:
Beerse, Antwerp, Belgium, High Wycombe, Buckinghamshire, United Kingdom, Raritan, New Jersey, United States of America
Job Description
Join Us to Transform IT Operations!
Are you passionate about transforming the way IT services are delivered? Do you thrive at the intersection of process excellence and automation? We are seeking a driven and forward-thinking manager to join our growing team and lead the charge in optimizing our core ITSM processes using our ServiceNow ITSM platform.
This is an exciting opportunity to shape the future of how we manage and govern Incident, Problem, Change, and Request Management. You’ll work hands-on with ITSM process owners, process users and platform engineers to uncover automation opportunities, design intelligent workflows, and bring operational efficiencies to life through workflows and AI.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United Kingdom- High Wycombe – Requisition Number: R-027342
Beerse, Belgium – Requisition Number: R-027343
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
What We\’re Looking For
- A curious mind with a passion for improving user experience through automation
- Someone who sees the big picture but sweats the details of process design and data flow.
- A natural collaborator who enjoys engaging with stakeholders and turning ideas into working solutions.
- A self-starter who’s not afraid to experiment, iterate, disrupt and lead change.
What You\’ll Do
- Collaborate with ITSM process owners and process end-users to map current and future state user-journeys, workflows, pain points, and success measures.
- Identify, assess, and prioritize automation opportunities across ITSM processes, with a focus on repetitive, manual, or high-friction activities.
- Design process automations, intelligent workflows, and leverage evolving platform AI capabilities like Now Assist.
- Prototype, build, and test solutions and/or work closely with developers to deliver robust implementations.
- Monitor and analyze automation performance, making iterative improvements based on feedback and data.
- Stay current on ServiceNow platform capabilities, emerging automation technologies, and ITIL 4 best practices.
Required Skills & Experience
- Strong knowledge of core ITSM processes: Incident, Problem, Change, and Request Management
- Experience mapping processes, user-journeys and identifying optimization or automation opportunities.
- Excellent analytical thinking and visualization skills including expertise in productivity and collaboration tools to deliver effective storytelling.
- Hands-on experience crafting and building automations in ServiceNow (Flow Designer, Business Rules, Workflows, etc.) or other workflow based platforms.
- Ability to collaborate cross-functionally and translate stakeholder needs into practical automation designs.
- Experience with system integrations
Preferred Skills & Nice-to-haves
- ServiceNow certifications
- ITIL 3/4 certification
- IT Operations experience (application / infrastructure)
Why join us?
- Be a key contributor in shaping a next-generation ITSM experience using automation and intelligence.
- Work in a high-impact role that bridges process excellence with technology enablement.
- Collaborate in a supportive, innovative environment with opportunities to learn and grow.
READY TO BUILD THE FUTURE OF IT SERVICE DELIVERY?
Apply now and contribute your passion, creativity, and leadership to Johnson & Johnson’s next-generation digital workplace. Let’s make IT service management smarter, faster, and more human-centered!
#jnjtech | #productmanagement | #servicenow | #digitaltransformation |
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description For Pay Transparency
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time – 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Product Management and Marketing
-
Industries
Hospitals and Health Care
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Product Manager, ITSM Process Automation employer: Johnson & Johnson
Contact Detail:
Johnson & Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, ITSM Process Automation
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its ITSM capabilities. Understanding how to leverage tools like Flow Designer and Business Rules will give you a significant edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the ITSM and automation space. Attend relevant webinars or local meetups to connect with others who work in this field, as personal connections can often lead to job opportunities.
✨Tip Number 3
Stay updated on the latest trends in ITIL 4 and automation technologies. Being knowledgeable about current best practices will not only enhance your expertise but also demonstrate your commitment to continuous learning during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've identified and implemented process improvements in previous roles. Real-world scenarios will showcase your problem-solving skills and ability to drive change effectively.
We think you need these skills to ace Product Manager, ITSM Process Automation
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Manager, ITSM Process Automation role. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ITSM processes, automation, and any hands-on work with ServiceNow or similar platforms. Use specific examples to demonstrate your skills in process design and collaboration.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also explain how your background makes you a perfect fit. Discuss your passion for improving user experience through automation and your ability to lead change.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on process excellence.
How to prepare for a job interview at Johnson & Johnson
✨Understand ITSM Processes
Make sure you have a solid grasp of core ITSM processes like Incident, Problem, Change, and Request Management. Be prepared to discuss how you've previously optimised or automated these processes, as this will show your relevant experience.
✨Showcase Your Analytical Skills
Highlight your analytical thinking and visualisation skills during the interview. Use examples from your past work where you successfully mapped processes or identified automation opportunities, as this aligns with what they are looking for.
✨Familiarise Yourself with ServiceNow
Since the role involves working with the ServiceNow platform, brush up on your knowledge of its features, especially Flow Designer and Workflows. If you have hands-on experience, be ready to share specific projects where you implemented automations.
✨Emphasise Collaboration
This role requires collaboration with various stakeholders. Prepare to discuss how you've effectively worked with cross-functional teams in the past, turning ideas into practical solutions. This will demonstrate your ability to engage and communicate effectively.
