At a Glance
- Tasks: Lead CRM platforms to enhance sales effectiveness and customer engagement.
- Company: Join Johnson & Johnson, a leader in healthcare innovation and inclusivity.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: 6-8 years in IT product management and experience with CRM platforms required.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Technology Product & Platform Management
Job Sub Function: Technical Product Management
Job Category: People Leader
All Job Posting Locations: Leeds, West Yorkshire, United Kingdom
DePuy Synthes is recruiting for a(n) Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Loughbeg, Ringaskiddy - Requisition Number: 078449 St. Anthony's Road, Leeds, UK - Requisition Number: 081254 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organization. The Manager partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.
Key Responsibilities
- Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs, aligning with global IT and business strategies.
- Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
- Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
- Lead cross-functional delivery teams to ensure timely, high-quality releases using agile and product-centric practices.
- Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
- Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
- Manage vendor and system integrator relationships supporting CRM platforms and integrations.
- Integrate Johnson & Johnson's Credo and Leadership Imperatives into product decisions and team leadership.
Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (required).
- Master's degree (MBA or equivalent) (preferred).
Experience and Skills Required
- 6-8 years of experience in IT product management, technology product ownership, or commercial technology delivery.
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
- Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
- Demonstrated ability to translate business needs into product roadmaps and delivery plans.
- Experience leading cross-functional teams using agile or hybrid delivery methodologies.
- Strong stakeholder management and leadership skills in a matrixed environment.
Preferred
- Experience supporting medical device, life sciences, or other regulated commercial environments.
- Knowledge of data privacy, compliance, and customer data governance.
- Experience managing external vendors and system integrators.
- Exposure to advanced CRM capabilities such as analytics, AI-enabled insights, or omnichannel engagement.
Other Language: English (required); additional European languages are an advantage
Travel: Up to 15%, primarily domestic.
Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs.
Manager, EMEA CRM employer: Johnson & Johnson
At Johnson & Johnson, we pride ourselves on being an inclusive employer that values diversity and individual merit, fostering a supportive work culture where every employee can thrive. Located in Leeds, our team enjoys access to cutting-edge healthcare innovation and technology, alongside ample opportunities for professional growth and development. With a commitment to employee well-being and a focus on impactful health solutions, we offer a rewarding environment for those looking to make a difference in the world of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, EMEA CRM
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially Johnson & Johnson's commitment to health and inclusivity, so you can align your answers with what they care about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and skills confidently, making a lasting impression on the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Johnson & Johnson.
We think you need these skills to ace Manager, EMEA CRM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, EMEA CRM. Highlight relevant experience in IT product management and any hands-on work with CRM platforms like Salesforce. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of commercial business processes and your leadership experience.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead cross-functional teams and drive results. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to the right people. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Johnson & Johnson
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM platforms, especially if you have experience with Salesforce or similar systems. Be ready to discuss how you've used these tools to drive sales effectiveness and customer engagement in your previous roles.
✨Align with Their Values
Johnson & Johnson places a strong emphasis on their Credo and leadership imperatives. Familiarise yourself with these values and think about how your own experiences and leadership style align with them. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with Sales, Marketing, and IT teams. Be prepared to share examples of how you've successfully led cross-functional teams in the past, particularly using agile methodologies. Highlight your stakeholder management skills and how you've navigated matrixed environments.
✨Showcase Your Analytical Skills
Given the focus on data-driven decision-making, be ready to discuss how you've applied analytics and AI in your previous roles. Prepare specific examples of how you've used data to improve customer engagement or optimise processes, as this will resonate well with the interviewers.
