Field Service Engineer Robotics Johnson & Johnson MedTech | Orthopaedics in Leeds

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured; where treatments are smarter and less invasive.

Johnson & Johnson MedTech is currently seeking a Field Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution) in the Hampshire and Berkshire areas, between the M4 and M3 motorways.

As a Field Service Engineer at Johnson & Johnson MedTech, you will join a new team focused on supporting Orthopaedic robotic and endoscopic equipment. After completing your training, your responsibilities will include:

• Commissioning new robotic equipment at hospitals.
• Performing corrective maintenance, addressing breakdowns, and identifying root causes to maximize equipment uptime.
• Servicing robotic and arthroscopic equipment in the field.
• Conducting preventative maintenance on fluid management systems and ablation tools at the Leeds service center as needed.
• Communicating with customers and service coordinators to schedule and execute preventive and corrective maintenance and service bulletins.
• Acting as the liaison between the company and customers on administrative and technical matters, fostering trust and relationships.
• Enhancing troubleshooting skills and utilising diagnostic software to minimize breakdowns and provide customer feedback.
• Participating in regional and international forums to discuss issues related to J&J Medtech equipment and contribute as necessary.
• Managing work calendar and travel schedule to ensure customer satisfaction and fulfil business commitments.
• Ensuring customer satisfaction to facilitate the renewal of service agreements, collaborating with sales representatives when needed.
• Supporting the growth of J&J Medtech by partnering with sales consultants to identify potential leads and communicate any customer satisfaction issues.
• Managing and controlling field inventory, tools, test equipment, technical documentation, and assigned equipment.
• Completing assigned work orders and maintaining up-to-date records of customer accounts and key contacts.

What you will bring:

• Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.
• Excellent communication skills and a positive and engaging demeanour with the ability to build rapport with clients.
• Demonstrated proficiency in the repair, maintenance, operation, and clinical use of capital systems and instruments.
• Proficient in IEC electrical testing regulations (IEC60601-1 & IEC62353).
• Good understanding of hospital access, organisational structure, and key players.
• Good networking skills.

Core competencies required for this role:

• Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.
• Interpersonal and communication skills; ability to interact effectively with customers regardless of seniority is necessary.
• Ability to follow instruction in the form of SOPs.
• Experience with medical robots and arthroscopic stacks desired but not essential.
• Proven track record of working independently, making critical decisions with very limited direction.
• Multiple project and time management skills.

Required Skills: Electrical Testing, Planned Maintenance, Planned Preventative Maintenance, Robotic Systems, Technical Support, Technical Troubleshooting.

Employment Type: Full-Time