International Commercial Excellence Director

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

DePuy Synthes is recruiting for a(n) International Commercial Excellence Director; this Hybrid position will be in Zug, Switzerland. Alternate Hybrid locations may be considered in Leeds, UK; Singapore; Prague, Czechia; OR Umkirch, Germany.

Position Summary: The International Commercial Excellence Director is a senior strategic leader responsible for shaping, accelerating, and continuously enhancing commercial performance across all international markets for DePuy Synthes. This role drives the end‑to‑end Commercial Excellence agenda—spanning data analytics & business intelligence, sales force effectiveness, incentive scheme governance, and full CRM system ownership—while partnering closely with regional leadership to enable a high‑performing, customer‑centric commercial organization.

This role significantly influences strategic decision‑making, ensuring that data‑driven insights, advanced analytics, and innovative digital tools translate into stronger sales performance, optimized resource allocation, and sustainable business growth. Delivering business growth opportunities by improving sales processes and operations, implementing sales incentive programs, generating performance metrics, and disseminating information that promotes a favorable view of the organization and its products and services.

Major Duties & Responsibilities:

• Define and lead the International Commercial Excellence strategy and multi‑year roadmap that elevates sales effectiveness, data maturity, and digital enablement across markets.
• Partner with commercial leaders to align CE agenda to growth priorities, customer needs, and evolving sales models.
• Drive standardization of core CE processes and adoption of enterprise tools, methods, & governance across regions.
• Own the design and delivery of advanced analytics, AI digital solutions, performance dashboards, and BI solutions that inform executive decisions and frontline actions.
• Establish robust data governance, quality, and integration practices to enable forecasting, targeting, segmentation, territory design, and commercial planning.
• Scan for, evaluate, and deploy innovations (including AI/ML) that unlock new commercial insights and productivity.
• Lead SFE programs including resource allocation, activity optimization, coverage and targeting strategies, competency development, and enablement content.
• Harmonize KPIs and performance benchmarks; generate actionable insights including external industry business intelligence to accelerate sales productivity and effectiveness.
• Serve as product owner for the CRM platform (e.g., Salesforce): roadmap, enhancements, governance, data model, user enablement, and change management.
• Translate business requirements into scalable CRM capabilities that streamline workflows, improve data capture, and standardize processes across regions.
• Lead the end‑to‑end lifecycle of sales incentive plans—from design and modeling through communication, calculation, audit, and insights generation.
• Ensure transparent governance, compliance, and alignment of incentives with business strategy and desired sales behaviors in partnership with HR and industry competitive benchmarks.
• Lead, coach, and develop a distributed team of commercial excellence managers and professionals.
• Build a high‑performing CE community that shares best practices, drives innovation, and executes consistently.
• Own workforce planning, succession planning, and vendor/partner management to meet evolving business needs.
• Establish and maintain governance frameworks for data, systems, incentives, and change, aligned with corporate policies and applicable regulations.

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree.
• 10+ years in Commercial Excellence, Sales Operations, Strategy, or related disciplines within a matrixed organization.
• Proven expertise in data analytics and business intelligence (e.g., Power BI, Tableau) and CRM (i.e., Salesforce).
• Hands‑on experience designing and governing sales incentive plans and leading Sales Force Effectiveness programs.
• History leading distributed teams (direct and dotted‑line) and managing vendors/partners; strong coaching and talent development skills.
• Excellent executive communication, stakeholder management, and change leadership; ability to translate complex analytics into clear actions.
• Strong program management, prioritization, and problem‑solving capabilities; high attention to data accuracy and governance.
• Fluent in English; proficiency with MS Office/365; willingness to travel ~15%.

Preferred Knowledge, Skills, and Abilities:

• Advanced degree (e.g., Master’s/MBA) or equivalent experience.
• Experience in an international/Global organization; MedTech or Life Sciences exposure a plus.
• Demonstrated success deploying AI/ML‑enabled analytics or next‑gen digital selling tools.
• Certification or formal training in analytics, incentive design, project/change management, or Lean/Agile methods.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.