At a Glance
- Tasks: Lead the delivery of innovative IT solutions for customer order experiences.
- Company: Join Johnson & Johnson, a global leader in healthcare.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact on customer experiences with cutting-edge technology.
- Qualifications: Bachelor's degree and 3+ years in IT, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Analyst to support our EMEA Assisted Service Customer Order Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you!
The Innovative Medicine TPA – Cx Assisted Service is responsible for the overall strategic direction for technology supporting our customer ordering and support assisted service channel. The TPA will collaborate with Business and Technology colleagues to identify, prioritize, and deliver solutions in line with our autonomous supply chain strategy. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to our vision and technology product roadmap.
Responsibilities
- Manage all aspects of delivering IT solutions in support of Assisted Service capabilities for our Customers.
- Ensure appropriate software delivery methodologies are in place to deliver quality IT solutions tied to business Objectives and Key Results (OKRs).
- Evaluate industry leading capabilities and drive solutioning to ensure we build a competitive advantage through our Cx systems.
- Drive integration strategy to provide an integrated ecosystem with Commercial and Supply Chain systems to ensure a connected and seamless experience in support of our customers and patients.
- Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
- Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.
Key attributes of the role
- Technology Product Strategy: Help shape our technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to align on Product Vision and build, maintain and execute against accompanying capability roadmap.
- Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined.
- Technical depth: Technical scope of knowledge includes a broad understanding of Customer Engagement (e.g. - Case Management, Knowledge management, etc) solutions with continual exploration of leading technologies, including artificial intelligence.
Qualifications
- Education: Bachelor’s degree in the field of Management Information Systems, Computer Science or other relevant field.
- At least 3 years of Experience in Information Technology.
- Demonstrated ability to deliver complex solutions applying Agile delivery methodologies required.
- Product Management experience is required.
- Excellent interpersonal and communication skills (oral and written).
Lead Product Analyst, Customer Order Experience in High Wycombe employer: Johnson & Johnson
Johnson & Johnson is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the healthcare sector. Employees benefit from a strong commitment to professional growth, inclusive culture, and the opportunity to contribute to life-enhancing products that make a real difference in people's lives. Located in the EMEA region, this role provides a unique chance to engage with cutting-edge technology while being part of a global leader dedicated to improving customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Analyst, Customer Order Experience in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current employees at Johnson & Johnson on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show how your skills align with their mission, especially in enhancing customer order experiences.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This will help you articulate your past experiences effectively, showcasing your leadership and technical skills that are crucial for the Lead Product Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Johnson & Johnson.
We think you need these skills to ace Lead Product Analyst, Customer Order Experience in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT solutions and product management, and don’t forget to showcase your leadership skills. We want to see how you can drive value in a collaborative environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Johnson & Johnson. Let us know how you can contribute to enhancing customer order experiences.
Showcase Your Technical Skills:Since this role requires a strong technical acumen, make sure to highlight your knowledge of customer engagement solutions and any experience with Agile methodologies. We love seeing candidates who are up-to-date with leading technologies!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnson & Johnson
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Johnson & Johnson's customer order experience and the technologies they use. Familiarise yourself with their products and how they integrate into the healthcare industry. This will help you demonstrate your technical depth and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Lead Product Analyst, you'll need to exhibit strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you foster collaboration and drive results, as this aligns with the company's focus on building effective teams.
✨Prepare for Business Acumen Questions
Expect questions that assess your understanding of business needs and how technology can meet those needs. Be ready to discuss how you've previously identified business requirements and defined data strategies. This will showcase your ability to align IT solutions with business objectives.
✨Demonstrate Your Agile Experience
Since the role requires applying Agile methodologies, be prepared to discuss your experience with Agile delivery. Share specific examples of how you've implemented Agile practices in past projects and the impact it had on the outcomes. This will illustrate your capability to deliver complex solutions effectively.
