At a Glance
- Tasks: Lead customer service excellence initiatives and drive process improvements across global markets.
- Company: Join the renowned Johnson & Johnson team, known for innovation and quality.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic environment focused on continuous improvement and excellence.
- Why this job: Make a real difference in customer experience while collaborating with diverse teams.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Johnson & Johnson’s De Puy Synthes unit seeks a Customer Service Excellence Lead.
This hybrid role will be based in Leeds, UK, or Loughborough, Ireland, and focuses on end-to-end process standardisation, governance, performance management, and continuous improvement across international markets.
You will partner with Supply Chain, IT, Commercial, Finance, and CS leaders to ensure scalable, compliant, data-driven service delivery and enhanced customer experience.
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Global Customer Service Excellence Lead employer: Johnson & Johnson
Johnson & Johnson in High Wycombe is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to compliance excellence, making it a rewarding environment for those passionate about quality systems and regulatory standards.
