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For Companies At a Glance
- Tasks: Ensure compliance with quality standards and manage training and documentation processes.
- Company: Join Johnson & Johnson, a leader in healthcare innovation dedicated to improving lives.
- Benefits: Enjoy a hybrid work model, competitive perks, and a supportive team environment.
- Why this job: Make a real impact on patient wellness while working in a dynamic, innovative culture.
- Qualifications: 5+ years in a regulated medical devices environment; strong communication and collaboration skills required.
- Other info: Inclusive interview process; support for applicants with disabilities available.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Details
Job Function: Quality
Job Sub Function: Customer/Commercial Quality
Job Category: Professional
All Job Posting Locations: Leeds, West Yorkshire, United Kingdom
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for the Commercial Quality Specialist role to be located in Leeds, UK.
As part of the Quality team, the Commercial Quality Specialist will be Responsible for delivering key Commercial Quality processes, product complaints and Field Actions with precision, ownership, and compliance, ensuring the highest standards of patient safety and customer trust across the LOC.
As a CQS, you will:
- Serve as SME for UK/Ireland product complaints and manage cases from intake through resolution.
- Assess and manage complaint escalations, determining when to resolve locally or escalate to the Team Leader.
- Lead and own all Field Action processes, including initiation, EMEA communications, and LOC stakeholder coordination.
- Independently resolve local quality issues and escalate appropriately when necessary.
- Drive continuous improvement, simplification, and standardization within the QMS.
- Promote a strong culture of compliance, quality, and customer focus across the organization.
- Provide onboarding, refresher, and cross‑functional quality training, including to Junior CQ Specialists and Sales Teams.
- Identify, investigate, and escalate significant quality issues to senior management.
- Support development and implementation of CAPAs to address and prevent non‑compliance risks.
- Contribute to quality, compliance, and regulatory projects while ensuring timely, consistent completion of all activities.
Qualifications / Requirements
- GCSEs or GCEs, including English and Mathematics, or equivalent UK secondary education.
- Experience in Quality Assurance or Commercial Quality within pharmaceuticals, medical devices, or healthcare industries.
- Strong understanding of UK regulatory requirements including GDP, MHRA expectations, and ISO/QMS principles is an advantage.
- Experience working with QMS platforms (e.g., TrackWise, Veeva, EtQ) is advantageous.
- Excellent attention to detail, documentation accuracy, and problem‑solving skills.
- Strong communication and cross‑functional collaboration abilities.
- Good collaboration skills and ability to work independently with internal partners
- Good System & Computer knowledge (Excel, Word, PowerPoint, Outlook, J&J systems)
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Hiring Process
- Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
- Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
- Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
- Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPOEMEA
#LI-Hybrid
Required & Preferred Skills
Required Skills:
Business Behavior, Compliance Management, Continuous Improvement, Data Analysis, Data Compilation, Detail-Oriented, Execution Focus, Goal Attainment, Internal Controls, Issue Escalation, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Report Writing
Preferred Skills:
All listed: Business Behavior, Compliance Management, Continuous Improvement, Data Analysis, Data Compilation, Detail-Oriented, Execution Focus, Goal Attainment, Internal Controls, Issue Escalation, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Report Writing
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Commercial Quality Specialist employer: Johnson & Johnson
Contact Detail:
Johnson & Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Quality Specialist
✨Tip Number 1
Familiarise yourself with Johnson & Johnson's Credo and leadership principles. Understanding their core values will not only help you align your responses during interviews but also demonstrate your commitment to their culture.
✨Tip Number 2
Network with current or former employees in the Medical Devices sector, especially those who have worked at J&J. They can provide valuable insights into the company culture and the specific expectations for the Commercial Quality Specialist role.
✨Tip Number 3
Prepare to discuss your experience with quality management systems and regulatory compliance in detail. Be ready to share specific examples of how you've handled non-conformances and CAPA investigations in previous roles.
✨Tip Number 4
Showcase your collaboration skills by preparing examples of how you've successfully worked within a team to resolve quality issues. Highlight any cross-functional projects you've been involved in to illustrate your ability to work well with others.
We think you need these skills to ace Commercial Quality Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Commercial Quality Specialist position. Tailor your application to highlight relevant experience in quality management and compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a Medical Devices environment or other regulated settings. Provide specific examples of how you've ensured compliance with quality standards and managed documentation processes.
Showcase Communication Skills: Since excellent written and oral communication skills are essential for this role, ensure your application is well-structured and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Demonstrate Leadership and Collaboration: Illustrate your leadership behaviours and collaboration skills in your application. Mention instances where you worked independently or as part of a team to resolve quality issues or improve processes, aligning with Johnson & Johnson's values.
How to prepare for a job interview at Johnson & Johnson
✨Understand the Company Values
Before your interview, take some time to research Johnson & Johnson's core values and mission. Understanding their commitment to health and innovation will help you align your answers with their expectations and demonstrate that you're a good cultural fit.
✨Showcase Your Regulatory Knowledge
As a Commercial Quality Specialist, you'll need to be well-versed in quality standards and regulatory requirements. Be prepared to discuss your experience in these areas and how you've ensured compliance in previous roles.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership behaviours and collaboration skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting specific examples of how you've worked effectively in teams or resolved quality issues.
✨Demonstrate Your Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to provide examples of how you've maintained accuracy in documentation and training processes, as well as how you've managed change control activities in your past positions.
