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- Tasks: Lead strategies to enhance patient experiences in immunology treatments.
- Company: Join Johnson & Johnson, a leader in healthcare innovation dedicated to improving lives.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a commitment to diversity.
- Why this job: Make a real impact on patients' lives while working with cutting-edge healthcare solutions.
- Qualifications: 7+ years in healthcare, with strong marketing and customer service experience required.
- Other info: Position based in Horsham, PA, with some travel involved.
The predicted salary is between 43200 - 72000 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Marketing
Job Sub Function:
Multi-Family Marketing
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America
Job Description:
Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director of Patient Experience, Immunology to be in Horsham, PA.
About Immunology
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at
Purpose:
Johnson and Johnson Innovative Medicine is committed to raising the bar on Patient Experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – to create more personalized, seamless and supportive patient experiences during their treatment journey.
The Associate Director of Patient Experience in Immunology plays a key role in developing strategies for fulfillment, onboarding, and adherence, all aimed at shaping and enhancing the overall experience for patients initiating treatment in the field of dermatology. You will be a member of the Immunology Px team, working closely with the patient solutions teams – including patient access and affordability solutions, pharmacy solutions, patient service center, patient and caregiver solutions, and supplier management and operational excellence – to deliver, measure and optimize the patient journey. You will work across the Dermatology brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.
The Associate Director, Patient Experience, Immunology serves our patients, as an advocate for their needs.
Key Responsibilities include:
- Px Strategy: Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research, data, market dynamics, and competitive assessments to inform strategic choices
- Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
- Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions
- Program Design: Inform and approve requirements for Px solutions, with a focus on seamless and coordinated support across solution types
- Communications Planning: Lead communications planning and development (targeting, messaging, creative, channels) and training in support of Px programs – including influence through brand patient and professional marketing teams
- Business Planning: Support Px business planning efforts for Immunology– ensuring an integrated strategic plan with aligned objectives, execution, and resourcing
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
Qualifications:
Education:
- Bachelor\’s degree required; MBA or other related advanced degree preferred.
Experience and Skills:
Required:
- A minimum of 7 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, analytics) required, of which 3 years demonstrated marketing and/or customer service experience.
- Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):
- Services and/or customer experience marketing
- Strategy development
- Working across a matrixed organization
- Digital marketing and/or CRM experience
- Change management
- Ability to work in Horsham, PA and travel domestically up to 20%
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ) or contact AskGS to be directed to your accommodation resource.
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Associate Director of Patient Experience, Immunology employer: Johnson & Johnson
Contact Detail:
Johnson & Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director of Patient Experience, Immunology
✨Tip Number 1
Familiarise yourself with the latest trends in patient experience and immunology. Understanding current challenges and innovations in these areas will help you speak confidently about how you can contribute to Johnson & Johnson's mission.
✨Tip Number 2
Network with professionals in the healthcare marketing field, especially those with experience in patient engagement. Attend relevant conferences or webinars to make connections and gain insights that could set you apart during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and implemented patient engagement strategies in your previous roles. Highlighting measurable outcomes will demonstrate your ability to drive results in a similar position.
✨Tip Number 4
Research Johnson & Johnson’s commitment to health equity and diversity. Be ready to share your thoughts on how you can contribute to these initiatives, as they are key components of the role and the company culture.
We think you need these skills to ace Associate Director of Patient Experience, Immunology
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Associate Director of Patient Experience in Immunology. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your healthcare business experience, particularly in marketing and customer service. Use specific examples to demonstrate your achievements and how they relate to patient experience and engagement strategies.
Write a Tailored Cover Letter: In your cover letter, express your passion for improving patient experiences and how your background in healthcare aligns with Johnson & Johnson's mission. Highlight your understanding of health equity and your commitment to creating inclusive solutions.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Johnson & Johnson
✨Understand the Patient Experience
Familiarise yourself with the concept of patient experience, especially in the context of immunology. Be prepared to discuss how you can enhance patient engagement and support their treatment journey.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and implemented strategies in previous roles. Highlight your ability to use data and market insights to inform decisions, particularly in healthcare settings.
✨Emphasise Collaboration Skills
Since the role involves working across various teams, be ready to share experiences where you've successfully collaborated in a matrixed organisation. Discuss how you can bridge gaps between different departments to improve patient outcomes.
✨Demonstrate Commitment to Diversity and Inclusion
Johnson & Johnson values diversity and inclusion. Be prepared to discuss how you've contributed to creating inclusive environments in your past roles and how you plan to advance health equity in this position.
