At a Glance
- Tasks: Lead global customer service excellence and improve processes across international operations.
- Company: Join Johnson & Johnson MedTech, a leader in healthcare innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Collaborate with diverse teams and drive performance improvement initiatives.
- Why this job: Make a real impact on customer service standards in a global setting.
- Qualifications: 6-8 years in customer service operations with strong process ownership skills.
The predicted salary is between 50000 - 65000 £ per year.
Johnson & Johnson MedTech in Leeds, UK is seeking a Customer Service Excellence Lead to drive end-to-end process standardisation, governance, and performance improvement across international operations. You will partner with Supply Chain, IT, Commercial, Finance, and regional CS leaders to deliver scalable, compliant service delivery and KPI governance.
This hybrid role requires 6–8 years in customer service operations, a strong track record of process ownership, and knowledge of OTC, CRM.
Global Customer Service Excellence Lead in Leeds employer: Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Our North UK team offers a structured development plan, competitive compensation, and ample opportunities for personal and professional growth, making it an ideal environment for passionate individuals eager to make a meaningful impact in the healthcare sector.
Contact Details:
Johnson & Johnson MedTech Recruitment Team
