Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure compliance with quality standards and manage training and documentation processes.
- Company: Join Johnson & Johnson, a leader in healthcare innovation dedicated to improving lives.
- Benefits: Enjoy a collaborative work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on health while working with cutting-edge technology and a supportive team.
- Qualifications: 5 years in a regulated medical devices environment; strong communication and collaboration skills required.
- Other info: Inclusive interview process available for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function
Quality
Job Sub Function
Customer/Commercial Quality
Job Category
Professional
All Job Posting Locations
Leeds, West Yorkshire, United Kingdom
Job Description
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for the Commercial Quality Specialist role to be located in Leeds, UK.
As part of the Quality team, the Commercial Quality Specialist will be responsible for delivering key Commercial Quality processes, product complaints and Field Actions with precision, ownership, and compliance, ensuring the highest standards of patient safety and customer trust across the LOC.
Responsibilities
- Serve as SME for UK/Ireland product complaints and manage cases from intake through resolution.
- Assess and manage complaint escalations, determining when to resolve locally or escalate to the Team Leader.
- Lead and own all Field Action processes, including initiation, EMEA communications, and LOC stakeholder coordination.
- Independently resolve local quality issues and escalate appropriately when necessary.
- Drive continuous improvement, simplification, and standardization within the QMS.
- Promote a strong culture of compliance, quality, and customer focus across the organization.
- Provide onboarding, refresher, and cross‑functional quality training, including to Junior CQ Specialists and Sales Teams.
- Identify, investigate, and escalate significant quality issues to senior management.
- Support development and implementation of CAPAs to address and prevent non‑compliance risks.
- Contribute to quality, compliance, and regulatory projects while ensuring timely, consistent completion of all activities.
Qualifications / Requirements
- GCSEs or GCEs, including English and Mathematics, or equivalent UK secondary education.
- Experience in Quality Assurance or Commercial Quality within pharmaceuticals, medical devices, or healthcare industries.
- Strong understanding of UK regulatory requirements including GDP, MHRA expectations, and ISO/QMS principles is an advantage.
- Experience working with QMS platforms (e.g., TrackWise, Veeva, EtQ) is advantageous.
- Excellent attention to detail, documentation accuracy, and problem‑solving skills.
- Strong communication and cross‑functional collaboration abilities.
- Good collaboration skills and ability to work independently with internal partners.
- Good System & Computer knowledge (Excel, Word, PowerPoint, Outlook, J&J systems).
What to Expect in the Hiring Process
Here’s What You Can Expect
- Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
- Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
- Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
- Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process!
Required and Preferred Skills
Required Skills
Preferably details not listed; see qualifications above.
- Business Behavior, Compliance Management, Continuous Improvement, Data Analysis, Data Compilation, Detail-Oriented, Execution Focus, Goal Attainment, Internal Controls, Issue Escalation, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Report Writing
#J-18808-Ljbffr
Commercial Quality Specialist employer: Johnson & Johnson MedTech
Contact Detail:
Johnson & Johnson MedTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Quality Specialist
✨Tip Number 1
Familiarise yourself with the specific quality standards and regulatory requirements relevant to the medical devices sector. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for the role.
✨Tip Number 2
Network with professionals already working in the medical devices field or at Johnson & Johnson. Engaging with current employees can provide insights into the company culture and expectations, and may even lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your experience with non-conformance and CAPA investigations. Be ready to share specific examples of how you've successfully managed quality issues in the past, as this will highlight your problem-solving skills and ability to work independently.
✨Tip Number 4
Showcase your collaboration skills by preparing examples of how you've worked effectively in teams. Since the role involves working with various departments, demonstrating your ability to build relationships and communicate well will be key to landing the job.
We think you need these skills to ace Commercial Quality Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Commercial Quality Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in a Medical Devices environment or other regulated settings. Provide specific examples of your work related to quality management, compliance, and training activities that demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for healthcare innovation and your understanding of Johnson & Johnson's mission. Mention your leadership skills and ability to collaborate effectively, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail, which is crucial for a role focused on quality.
How to prepare for a job interview at Johnson & Johnson MedTech
✨Understand the Company Culture
Before your interview, take some time to research Johnson & Johnson's values and culture. Familiarise yourself with their commitment to health innovation and how they prioritise integrity and collaboration. This will help you align your answers with their expectations.
✨Showcase Your Experience
With a minimum of 5 years in a Medical Devices or regulated environment required, be prepared to discuss specific examples from your past roles. Highlight your experience with quality management systems, training processes, and any relevant compliance work to demonstrate your fit for the role.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership behaviours and ability to collaborate. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you've built trust and worked effectively within teams in previous positions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role, team dynamics, or future projects at Johnson & Johnson. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
