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- Tasks: Support advanced medical equipment and ensure customer satisfaction through installation and repairs.
- Company: Join Johnson & Johnson, a leader in healthcare innovation and technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives by improving cardiovascular health solutions.
- Qualifications: Experience in the medical device industry and a degree in engineering preferred.
- Other info: Dynamic role with travel opportunities and a focus on customer relationships.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
About Cardiovascular: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness.
Role Purpose: Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter.
Job Summary: As an Associate Field Service Engineer, you will be responsible for supporting our systems in installation, service and repair. The interaction with customers in person or over the phone, handling their technical inquiries and complaints is key to building a lasting customer relationship. You will coordinate yourself independently to keep your Area on track.
Key Responsibilities:
- Support of highly advanced medical equipment to build 3D-Maps to accurately visualize the anatomy of the human heart, identify the root cause and treat them in one intervention.
- Lead schedule and perform the installation, upgrades and repair of equipment within your area.
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls in your territory, schedule to facilitate all aspects of technical/engineering work required to support all products supported.
- Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements plans.
- Handle customer expectations on a regular basis before and after various interactions to ensure customer happiness.
- Complete, clear and timely update in the Service Management System related to Work Orders.
- Maintain composure and problem-solving focus during stressful interactions.
- Responsible for communicating business related issues or opportunities to the next management level.
- Follow all Company guidelines related to Health, Safety and Environmental practices.
Education:
- Experience in the Medical Device Industry is preferred.
- Associate degree with 2 years’ service Medical related experience; OR Highly preferred bachelor’s degree in Biomedical / (Electronics) Electrical / Computer Engineering field.
- Knowledge of servicing principles, practices and procedures preferred.
Experience and Skills:
- Organization skills.
- Knowledge of Microsoft Office.
- Problem solving skills.
- Operation of standard test equipment e.g. digital multimeter / safety tester.
- Ability to travel short notice; Air travel upon request to EMEA region.
- Ability to work weekends and “off hours” as needed to support customer and business needs.
- Heavy lifting of equipment and excessive standing, lifting and bending will be required. Always respect and apply safety rules and procedures.
Other: English verbal and written communication skills. Office/Field time 25%/75%. Must have valid driver’s license.
Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular employer: Johnson & Johnson MedTech
Contact Detail:
Johnson & Johnson MedTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Johnson & Johnson MedTech on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the Cardiovascular field. Brush up on the latest innovations in electrophysiology and be ready to discuss how your skills can contribute to improving patient outcomes.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled technical challenges, especially in high-pressure situations. This will highlight your ability to keep calm and deliver results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Johnson & Johnson MedTech.
We think you need these skills to ace Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Field Service Engineer role. Highlight any relevant experience in the medical device industry and showcase your technical skills. We want to see how your background aligns with our mission at Johnson & Johnson.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for improving cardiovascular health and how you can contribute to our innovative team. Let us know why you're excited about this opportunity and what makes you a great fit.
Showcase Problem-Solving Skills: In your application, be sure to highlight your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in technical or customer service situations. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Johnson & Johnson MedTech
✨Know Your Tech
Familiarise yourself with the latest advancements in medical technology, especially in electrophysiology and 3D mapping. Being able to discuss specific technologies like the CARTO® 3 System will show your passion and knowledge about the field.
✨Customer Interaction Skills
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Johnson & Johnson values strong customer relationships, so demonstrating your ability to communicate effectively and resolve issues will set you apart.
✨Problem-Solving Mindset
Think of scenarios where you've diagnosed and repaired equipment or solved technical problems. Be ready to share these experiences, as they highlight your analytical skills and ability to work under pressure, which are crucial for this role.
✨Safety First
Understand the importance of health, safety, and environmental practices in the medical device industry. Be prepared to discuss how you prioritise safety in your work, as this is a key aspect of the role and company culture.
