At a Glance
- Tasks: Lead cash handling and operational support across multiple branches, resolving client issues and ensuring compliance.
- Company: Join Johnson Financial Group, a diverse and inclusive company focused on exceptional client relationships.
- Benefits: Enjoy flexible scheduling, opportunities for growth, and a supportive work environment.
- Other info: Travel to various branch locations is necessary; embrace a culture of diversity and inclusion.
- Why this job: Be part of a team that values your input and fosters professional development while making a real impact.
- Qualifications: Bachelor's degree preferred; 5 years in financial services with supervisory experience required.
The predicted salary is between 36000 - 60000 € per year.
The Consumer Banking Operations Specialist responsibilities are to provide proactive leadership, guidance and indirect supervision for all cash handling procedures and negotiable instruments; provides operational support for service related tasks in the branch and safe deposit area; is relied upon to resolve escalated issues with clients and staff; is responsible for risk mitigation and auditing duties; and champions overall branch operational activities.
In partnership with Branch Managers and Assistant Branch Managers, provides leadership and training for the branch and staff related to primary job responsibilities noted above; promotes new or expanded relationships for Johnson Financial Group by maintaining exceptional client relations and referring clients to appropriate staff for new products and services; completes work with a high level of accuracy; and assures compliance with all applicable JFG policies and procedures, as well as, all applicable state and federal banking regulations. This position supports associates, workflow and service at multiple branch locations within a region.
Position Specific Responsibilities
- Schedule rotates within a defined region to provide direct support to each assigned branch on a monthly basis.
- Ensures client transactions are processed according to policies, procedures and regulations.
- Resolves more complex problems and issues; referring inquiries to the appropriate staff, and exhibits the necessary follow through with clients and/or staff involved.
- Oversees staff in daily activities, operations and internal controls.
- Ensures safe deposit area operates per necessary controls.
- Gathers data, processes and analyzes various reports (e.g., currency transaction, returned items, etc.).
- Lead by example and continually exhibit interactions that develop a strong staff and meet client needs.
- Delivers exceptional client service through their own example along with appropriate follow through with clients and associates.
- Leads by example by performing cash handling, safe deposit, and other operational and sales referral responsibilities.
- Handles complete operations of multiple branches and their vaults.
- Maintains knowledge of security and safety policies and strictly adheres to established procedures; assures internal controls are in place and proper procedures are being followed.
- May represent JFG in various community or civic functions to further enhance JFG's image and develop additional business.
Job Requirements - Education, Knowledge and Skills
- Bachelor's Degree preferred; relevant work experience will be considered in lieu of degree.
- 5 years in an operational financial services role.
- Supervisory experience to lead a team to exceed goals.
- Proven ability to exceed goals.
- Strong communication, problem solving and decision making skills.
- Demonstrated effectiveness in managing operational requirements.
- Strong knowledge of products and services.
- Solid knowledge of branch transactions and operations processing.
- Ability to cross sell and refer products and services.
- Willingness to travel to multiple locations on a regular basis.
Come as you are. Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard.
Consumer Banking Operations Specialist in Chester-le-Street employer: Johnson Financial Group
Johnson Financial Group is an exceptional employer that prioritises a culture of diversity, equity, and inclusion, ensuring every employee feels valued and heard. With a strong focus on professional development, employees in the Consumer Banking Operations Specialist role benefit from comprehensive training and leadership opportunities while working in a dynamic environment across multiple branches. The company also fosters a collaborative atmosphere where exceptional client service is championed, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Banking Operations Specialist in Chester-le-Street
✨Tip Number 1
Familiarise yourself with the specific cash handling procedures and regulations relevant to the banking industry. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved complex issues in previous roles. This will highlight your ability to lead by example, which is crucial for the Consumer Banking Operations Specialist position.
✨Tip Number 3
Network with current or former employees of Johnson Financial Group to gain insights into their culture and operational practices. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with cross-selling and client relationship management. Being able to articulate how you've successfully referred clients to products and services in the past will be key to demonstrating your fit for this role.
We think you need these skills to ace Consumer Banking Operations Specialist in Chester-le-Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operational financial services, particularly any supervisory roles. Emphasise your problem-solving skills and ability to exceed goals, as these are key for the Consumer Banking Operations Specialist position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your leadership abilities and how you've successfully managed operational requirements in previous positions.
Showcase Relevant Skills:Clearly outline your strong communication, decision-making, and cross-selling skills in your application. Provide examples of how you've effectively resolved complex issues and maintained exceptional client relations in past roles.
Research Johnson Financial Group:Familiarise yourself with Johnson Financial Group's culture, values, and diversity efforts. Mentioning this knowledge in your application can show your genuine interest in the company and how you align with their mission.
How to prepare for a job interview at Johnson Financial Group
✨Showcase Your Leadership Skills
As a Consumer Banking Operations Specialist, you'll need to demonstrate your ability to lead and guide teams. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and mentoring experiences.
✨Understand Compliance and Regulations
Familiarise yourself with banking regulations and compliance standards relevant to the role. Be ready to discuss how you ensure adherence to these policies in your previous positions, as this is crucial for the job.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved complex issues, particularly in a banking or financial services context. This will showcase your critical thinking and decision-making skills, which are essential for the role.
✨Demonstrate Client Relationship Management
Since maintaining exceptional client relations is key, think of examples where you've successfully built and maintained relationships with clients. Be ready to explain how you can promote new products and services effectively.
