At a Glance
- Tasks: Lead global service strategy for marine and navy operations, ensuring mission-ready support across regions.
- Company: Join a leading company in marine services with a focus on innovation and excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to build high-performing teams and drive continuous improvement in service delivery.
- Why this job: Make a significant impact on global marine operations and enhance safety and compliance standards.
- Qualifications: 10+ years in marine service leadership with expertise in regulatory frameworks and digital platforms.
The predicted salary is between 90000 - 120000 £ per year.
Service strategy and delivery for the Global Marine & Navy portfolio—spanning HVAC/R, fire detection & suppression, security, life-safety and automation—ensuring consistent, mission-ready, through-life support for naval fleets, cruise lines, offshore, merchant and specialty vessels. Drive standardized service processes, digital enablement, compliance, and customer outcomes across regions, with particular responsibility for service operations and partner networks in APAC and EMEA.
Global Service Strategy & Governance
- Define and own the Global Service Operating Model for Marine & Navy (policies, standards, KPIs, escalation paths), ensuring consistent approaches across regions, fleets, and vessel classes (naval, cruise, offshore, merchant).
- Maintain global service playbooks (preventive maintenance, inspections, ITM programs, health checks, deluge testing, obsolescence management) with uniform SOPs and documentation.
- Lead global Service regional leaders to align plans, review KPIs and drive continuous improvement.
- Ensure strong and seamless collaboration with sales teams to support dynamic business growth.
Regional Leadership
- Direct global service delivery operations, ensuring readiness, contingency planning, vendor/agency oversight, and cost control.
- Build and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations.
Lifecycle Service & Technical Excellence
- Own through-life support programs for HVAC/R plants, fire detection and suppression, watermist, gaseous systems, sprinklers, access control, PA/VA, surveillance, clean air monitoring and automation—standardized across vessel types.
- Lead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles.
Digital & Connected Service
- Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls.
- Drive performance analytics to inform fleet optimization, energy efficiency, and sustainability reporting.
Customer & Market Engagement
- Act as executive sponsor for strategic naval, cruise, offshore and merchant accounts; ensure measurable outcomes on safety, availability, and compliance.
- Represent Johnson Controls in industry forums and with Flag/Port States, classification societies, and defence stakeholders; maintain preferred supplier status through compliance and performance excellence.
Commercial, Financial & Contract Management
- Own service P&L; lead budgeting, pricing frameworks, multi-year service agreements, and turnaround program financials; ensure disciplined claim management and change control.
Risk, Safety & Compliance
- Ensure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions.
- Maintain high safety and compliance standards across all service operations globally.
- Lead crisis management protocols for weather, mechanical failures, cyber threats, and security incidents impacting service delivery.
People Leadership & Capability Building
- Build high-performing regional service teams and partner networks; implement competency frameworks, certifications, and continuous training for marine service engineers and technicians.
- Foster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience.
What we look for
- 10+ years in marine service leadership with hands-on accountability for service delivery in APAC and EMEA; proven track record of regional operations.
- Demonstrated knowledge of marine regulatory frameworks and classification requirements.
- Fluency with digital service platforms (remote monitoring, connected assets, analytics) and cybersecurity practices in maritime contexts.
- Commercial acumen managing multi-region service P&Ls, contracts, and long-term agreements.
Core Competencies
- Global Service Standardization — Designs and enforces a single global service methodology (SOPs, KPIs, toolsets, templates) to ensure repeatable outcomes across fleets and geographies.
- Marine Technical Mastery — Deep understanding of HVAC/R systems, fire detection & suppression, sprinklers, PA/VA, surveillance, clean air, controls and automation; integrates multi-technology service programs end-to-end.
- Digital & Data-Driven Service — Leverages connected platforms for predictive maintenance, energy optimization, and cyber-safe operations; implements global data standards.
- Customer & Stakeholder Management — Executive-level engagement with naval forces, cruise lines, offshore operators; manages complex multi-stakeholder environments and preferred supplier relationships through measurable KPIs.
- Operational Excellence & Resilience — Establishes health checks, deluge ITM programs, and pre-dry-dock inspections; leads contingency planning to minimize downtime and cost.
- Commercial & Contract Discipline — Manages budgets, turnaround cost structures, vendor contracts, and change control across APAC/EMEA operations.
- Safety & Risk Management — Integrates safety culture and crisis response into service plans; maintains mission readiness.
- People & Capability Development — Builds regional talent pipelines, certifications, and career paths; drives engagement and one-way-of-working.
Global Director - Marine Services in Woodside employer: Johnson Controls
As a Global Director in Marine Services at Johnson Controls, you will join a forward-thinking company that prioritises innovation and excellence in service delivery across the marine sector. With a strong commitment to employee growth, we offer extensive training and development opportunities, fostering a collaborative work culture that values safety, compliance, and operational excellence. Located in dynamic regions like APAC and EMEA, our teams benefit from a diverse and inclusive environment, ensuring meaningful contributions to global maritime operations while enjoying competitive benefits and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Global Director - Marine Services in Woodside
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We think you need these skills to ace Global Director - Marine Services in Woodside
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Global Director - Marine Services, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Johnson Controls a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Johnson Controls specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Johnson Controls
✨Brush Up on Core Engineering Principles
Before heading into the interview with Johnson Controls, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Johnson Controls want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
