Fire Alarm Service Engineer in West Drayton

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.

You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.

Typical systems include:

• Conventional & addressable fire detection and alarm systems
• Networked systems and graphical interfaces
• Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
• Mechanical fire suppression equipment

You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.

What We Offer

• Competitive salary and commission scheme
• Overtime rates and door‑to‑door travel time
• Call‑out rota payment
• Engineer incentive plan
• Company vehicle, fuel card, and full PPE
• 25 days paid holiday plus bank holidays, with the option to purchase additional days
• Paid sick leave
• Matched pension contributions, life assurance, and employee assistance programme
• Discounts on high street brands and Johnson Controls security products
• Cycle‑to‑work scheme and employee referral scheme
• Access to business resource groups
• Extensive on‑the‑job and cross‑training opportunities with outstanding resources
• Training on Johnson Controls values, systems, and products
• All equipment required to complete your work
• Long‑term career development and progression pathways
• Supportive, collaborative team environment promoting work–life balance and wellbeing

How You Will Do It

• Service, maintain, and fault‑find on fire detection and fire alarm systems
• Receive training and development in gas suppression and mechanical suppression systems
• Carry out integrity testing (training provided if required)
• Complete all service documentation accurately using an iPad and service software
• Liaise with the client to obtain permits to work and ensure compliance with site procedures
• Attend mandatory training and maintain required certifications
• Support occasional mechanical and passive fire protection tasks
• Participate in the on‑call rota on a rotating weekly basis
• Identify, escalate, and report health and safety concerns promptly
• Conform to all QEHS regulations and contribute to a zero‑harm workplace
• Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
• Take part in internal technical audits and continuous improvement activities
• Coach and support apprentices and new starters
• Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
• Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For

• Proven experience working with fire detection and fire alarm systems
• Experience within a service‑focused business
• Good understanding of gas suppression systems and their maintenance
• Technical knowledge of fire legislation, standards, and associated field devices
• Integrity testing experience (or willingness to train)
• Excellent communication and customer service skills
• Strong IT literacy
• Full UK driving licence
• Ability to work independently and as part of a team
• Willingness to travel for training
• Ability to participate in the out‑of‑hours callout rota
• Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks)

Desirable

• Experience coaching or developing others
• Experience working on high‑hazard or critical‑infrastructure sites