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- Tasks: Install security systems like alarms and CCTV at customers' homes.
- Company: Join ADT, a trusted name in home security across the UK.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Great opportunity for personal development and building customer relationships.
- Why this job: Kickstart your career in the booming security industry with full training provided.
- Qualifications: Must have a full UK manual driver's licence and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for
- Essential Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Watford employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Watford
✨Tip Number 1
Get to know the company! Research ADT and their values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Technician, you'll need to build relationships with customers. We recommend role-playing common scenarios to boost your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. We love to hear how you can go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and ready to take the first step towards a rewarding career with ADT.
We think you need these skills to ace Customer Solutions Technician in Watford
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for protecting what matters most to people.
Highlight Your Practical Skills: Make sure to mention any hands-on experience you have with tools or technology. We want to see that you’re comfortable working with equipment like alarms and CCTV systems, so don’t hold back on showcasing your practical skills!
Emphasise Customer Service Skills: Since delivering a high-class customer experience is key for us, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Understanding how these systems function will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went the extra mile to solve a problem or build a relationship.
✨Demonstrate Reliability and Self-Motivation
Talk about times when you've worked independently and successfully managed your time. This role requires a self-starter attitude, so showcasing your ability to work alone while still being reliable will set you apart.
✨Be Prepared for Practical Questions
Expect some hands-on questions or scenarios during the interview. Brush up on your practical skills and be ready to discuss how you would handle specific installation challenges or customer interactions.