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- Tasks: Lead the delivery of innovative smart building solutions and ensure customer satisfaction.
- Company: Join Johnson Controls, a leader in sustainable and smart building technology.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of buildings.
- Why this job: Make a real impact on global sustainability and customer success in smart building software.
- Qualifications: 10+ years in solution design, strong IoT knowledge, and excellent communication skills.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse teams.
The predicted salary is between 72000 - 108000 £ per year.
The future is being built today, and Johnson Controls is making that future more productive, more secure, and more sustainable. Digital Solutions, with the OpenBlue brand of products, is an entrepreneurial team collaborating with customers across the globe at the leading edge of Sustainable, Smart, Healthy and Secure Buildings.
We are looking for a Director of Solution Delivery and Customer Value, a strategic and execution-focused leader to drive solution delivery excellence and quality assurance, and immediate customer value realization for our Smart Building Software portfolio. This role is pivotal in ensuring that every customer engagement delivers measurable outcomes, seamless & secure delivery, and high satisfaction and early adoption.
The product portfolio consists of Software as a Service offerings that deliver on high performing assets across building domains (HVAC, Controls, Security, Fire) in the commercial building space. These products enable advanced building and data visualization & analytics, workflows to increase uptime, efficiency, and asset life and AI-driven optimization to realize energy and operational efficiencies.
This role ensures seamless execution across the solution delivery lifecycle – from supporting in scope validation and solution design, delivery of configured software and all underlying integrations, generation of customer value and a seamless transfer of the customer relationship to the Customer Success team for future support. This role oversees a team of Delivery QA engineers working across Johnson Controls’ EMEA region and will have close collaboration with an ecosystem of Johnson Controls’ field offices (branches) and external partners to deliver best-in-class customer outcomes.
How you will do it
- Solution Design Support: Support the solution architecture and design efforts for smart building deployments of varying complexity. Collaborate with Solution Design, Product, Engineering, and Sales teams to ensure solutions are scalable, secure, and aligned with customer needs. Develop reusable design frameworks and playbooks for rapid deployment and customization.
- Delivery Quality Assurance: Define and implement QA standards across all delivery phases, including configuration, integration, and testing. Establish metrics and dashboards to monitor delivery performance, defect rates, and customer feedback. Drive continuous improvement initiatives to reduce deployment time and increase reliability.
- Day 1 Customer Value Enablement: Own the strategy and execution of Day 1 value realization for customers - ensuring that key outcomes are delivered immediately upon go-live. Partner with Customer Success and Implementation teams to define onboarding KPIs and success criteria. Develop and maintain a library of Day 1 value use cases and success stories.
- Stakeholder Engagement: Serve as a senior point of contact and trusted advisor to key clients, ensuring their strategic goals are met through successful project outcomes. Represent the voice of the customer internally, advocating for their needs and driving customer-centric initiatives.
- Operational Excellence: Manage budgets, forecasts, and resource allocation. Identify and implement process improvements to enhance efficiency and scalability. Ensure compliance with contractual obligations, and regulatory standards.
What we look for
- 10+ years of hands-on experience in solution design and delivery roles in the field of building controls systems, smart building software and sensorization.
- Strong understanding of IoT, building automation systems, cloud platforms, data integration & communication standards (ex: BACnet, Modbus, APIs).
- Proven track record of leading cross-functional teams and delivering enterprise-grade solutions.
- Excellent communication, stakeholder management, strategic planning and problem-solving skills.
- Exceptional communication and stakeholder management abilities spanning from Facilities or Technical Directors to Building Operators, Sustainability teams and Space Planners.
- An entrepreneurial mindset: comfortable rolling up sleeves, thriving in ambiguity and uncertainty, conflict resolution, and execution across teams to move fast through solid action plans.
- Experience with project management tools (ex: Jira) and customer success platforms (ex: Salesforce).
- Bachelor’s degree required in a relevant field of engineering or technical services.
- Up to 20% domestic and international travel when required.
Director, OpenBlue Global Digital Delivery in Waterlooville employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, OpenBlue Global Digital Delivery in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to show that you’re genuinely interested in their mission and how you can contribute to their goals, especially in smart building solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, OpenBlue Global Digital Delivery. We suggest highlighting your hands-on experience in solution design and delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Director, OpenBlue Global Digital Delivery in Waterlooville
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director role. Highlight your experience in solution design and delivery, especially in smart building software. We want to see how your skills align with our mission at Johnson Controls!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer value and delivered successful projects. Use metrics where possible to demonstrate your impact. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone with an entrepreneurial mindset who can thrive in ambiguity. Share your unique approach to problem-solving and how you engage with stakeholders.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you brush up on your knowledge of smart building software and IoT systems. Familiarise yourself with the specific technologies mentioned in the job description, like HVAC and data integration standards. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples from your past experiences where you've successfully managed teams or projects, especially in solution delivery. Highlight how you’ve driven customer value and ensured project success.
✨Prepare for Stakeholder Engagement
Think about how you would engage with various stakeholders, from technical directors to building operators. Be ready to discuss your approach to understanding their needs and how you can advocate for them within the company. This will show that you can be a trusted advisor and are customer-centric.
✨Have a Strategy for Day 1 Value Realisation
Since this role focuses on immediate customer value upon go-live, come prepared with ideas on how you would ensure that customers see results right away. Discuss potential KPIs and success criteria you would implement to measure this value, demonstrating your strategic thinking.