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For Companies At a Glance
- Tasks: Engage customers to enhance satisfaction and drive loyalty through meaningful conversations.
- Company: Join a dynamic team at a leading home security provider.
- Benefits: Competitive salary, achievable bonuses, generous leave, and exclusive discounts.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Strong communication skills and a passion for customer advocacy.
- Other info: Enjoy casual Fridays and excellent growth opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Join Us as a Customer Retentions Advisor!
Manchester Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilise the skills trained to upgrade our customer to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Customer Loyalty Advisor in Warrington employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Advisor in Warrington
✨Tip Number 1
Get to know the company! Research Johnson Controls and their products. Understanding their values and what they offer will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your conversational skills! Since the role focuses on retaining customers through valued conversations, try role-playing with friends or family. This will help you feel more confident and articulate when discussing how to enhance customer satisfaction.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you successfully retained a customer or resolved a conflict. Be ready to share these stories during your interview to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining us at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Loyalty Advisor in Warrington
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer advocacy right from the start! In your application, share specific examples of how you've gone above and beyond to help customers. This will show us that you truly care about making a difference.
Tailor Your CV: Make sure your CV is tailored to the Customer Loyalty Advisor role. Highlight your customer service experience and any relevant skills, like negotiation and communication. We want to see how your background aligns with what we're looking for!
Be Conversational: Since the role involves having valuable conversations with customers, reflect that in your written application. Use a friendly tone and demonstrate your ability to engage effectively. This will give us a taste of how you might interact with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you're keen on joining our team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially in home security. Familiarise yourself with their customer retention strategies and think about how you can contribute to enhancing customer satisfaction.
✨Show Off Your Communication Skills
As a Customer Loyalty Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer interactions in the past, focusing on how you’ve retained customers without resorting to discounts.
✨Demonstrate Your Passion for Customer Advocacy
During the interview, express your enthusiasm for helping customers. Share stories that highlight your commitment to customer service and how you’ve gone above and beyond to ensure customer satisfaction and loyalty.
✨Prepare for Data-Driven Questions
Since the role involves analysing data to drive strategies, be ready to discuss how you’ve used data in previous roles. Think about specific metrics you’ve improved and how you can apply that experience to meet the retention targets mentioned in the job description.