Training Services Coordinator

Position: Training Service Coordinator

Location: Manchester, United Kingdom (Hybrid)

What You Will Do

As the Training Services Coordinator, reporting to the Technical Services and Training Manager, you will support a team of 7 Trainers across EMEA.

How You Will Do It

• Support and coordinate all training activities for two areas of Fire Suppression (specifically engineered systems and pre-engineered systems).
• Develop, implement, and coordinate internal and external training schedules and programs across Johnson Controls – Fire Suppression Products.
• Liaise with trainers, account managers, and external customers in relation to training needs.
• Consult and coordinate with other Training Services Coordinators across EMEA to ensure consistency.
• Maintain training rosters, records, and correspondence with participants.
• Manage logistics: venue booking, enrolment, materials, equipment coordination, arrange catering, etc.
• Attend and assist with Training sessions held in the Manchester TechXchange Training Centre.
• Coordinate documentation and certification processes, maintaining audit-ready training records.
• Issue training certificates; create, ship, and track Authorisation ID cards.
• Monitor and report on training effectiveness through attendance, feedback, assessments, and compliance tracking.

Essential

• Proficient in Microsoft Office suite (Word, Excel, Outlook, etc.).
• Highly organised and methodical in approach with excellent time management.
• Excellent verbal and written communication skills in English.
• Professional manner and strong stakeholder management.
• Strong administration skills and attention to detail.
• Experience managing databases and extracting data/creating reports.
• Experience with shipping/tracking/logistics.
• Agenda and diary management experience.

Desirable

• Previous experience in a similar coordinator role.
• Experience supporting an international region/customer base.
• Understanding of compliance training requirements and record-keeping.