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- Tasks: Help customers with home security needs and promote our brand professionally.
- Company: Join a leading company in smart home security solutions.
- Benefits: Enjoy competitive salary, paid holidays, and a comprehensive benefits package.
- Why this job: Be part of a supportive team while making a real impact on customer safety.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Receive extensive training and career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You’ll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you’ll cultivate strong relationships with both internal and external departments.
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Computer literate – to be able to use outlook, word, excel, and internal systems (training will be provided on these)
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Excellent customer service skills to provide a customer first experience.
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Excellent verbal and written communication skills
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Be able to work as part of a team but also manage own workload.
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Be able to work to targets and meet KPI’s set.
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Tele sales experience would be an advantage nut not necessary as thorough training provided.
As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.
What we offer
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Competitive salary and commission
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Paid holidays and sick pay
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Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Career development through various career ladders including Customer Service
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Dedication to safety through our Zero Harm policy
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Access to business resource groups
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Training on our company values
Telesales Advisor employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the features and benefits of our home security systems will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Brush up on your communication skills. Since excellent verbal and written communication is key in this role, practice articulating your thoughts clearly and concisely to ensure a great customer experience.
✨Tip Number 3
Get comfortable with Salesforce and other computer systems. While training will be provided, having a basic understanding of CRM tools can give you a head start in managing leads and opportunities efficiently.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight your ability to collaborate with others and manage your workload independently, as this balance is crucial for success in our supportive team environment.
We think you need these skills to ace Telesales Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Telesales Advisor. Highlight your customer service skills and any relevant experience in your application to show that you can provide a customer-first experience.
Tailor Your CV: Customize your CV to reflect the skills mentioned in the job description, such as excellent verbal and written communication skills, teamwork, and the ability to manage your own workload. Mention any experience with Salesforce or similar systems if applicable.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your enthusiasm for the role and the company. Discuss how your background aligns with the company's values and how you can contribute to their team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key for this position.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've provided a great customer experience in the past. Highlight your ability to handle difficult situations with professionalism and empathy.
✨Familiarize Yourself with Salesforce
Even though training will be provided, having a basic understanding of Salesforce can set you apart. Research its features and functionalities, and be ready to discuss how you would use it to manage leads and opportunities effectively.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to manage your own workload. Prepare to discuss instances where you've successfully collaborated with others as well as times when you've taken initiative to complete tasks independently.
✨Prepare for Target-Driven Questions
Since meeting KPIs is crucial, think about how you've achieved targets in previous roles. Be ready to discuss your strategies for staying motivated and focused on achieving sales goals, even under pressure.
