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- Tasks: Provide technical support for security systems and assist field engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, generous leave, and extensive career development opportunities.
- Other info: Enjoy casual Fridays and hassle-free onsite parking.
- Why this job: Make a real difference by helping organisations protect their people and assets.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for a skilled Support Technician to join our ADT team. Each year, we help organisations across the UK protect their people and assets by keeping their security systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor B2B employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor B2B
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves conveying technical info to non-technical folks, make sure you can explain complex concepts simply. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common interview questions! Think about how your problem-solving skills can shine in a high-energy environment. Use examples from past experiences to illustrate your points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Johnson Controls.
We think you need these skills to ace Technical Support Advisor B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at Johnson Controls.
Show Off Your Communication Skills: Since this role involves conveying technical info to non-technical folks, make sure your application showcases your ability to communicate clearly and effectively. We love candidates who can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on the technical aspects of security systems and troubleshooting. Familiarise yourself with common issues and solutions, as well as the software mentioned in the job description. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Your Communication
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to refine your communication style and ensure clarity.
✨Show Your Passion
Let your enthusiasm for technology and customer service shine through. Share examples of how you've solved problems in the past or gone the extra mile for a customer. This will show that you're not just qualified, but genuinely interested in making a difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or the company's approach to customer service. It shows you're engaged and eager to learn more about the role and the company.