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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable building solutions.
- Benefits: Enjoy 33 days holiday, competitive salary, and extensive training opportunities.
- Why this job: Make a difference daily while working in a supportive team environment.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
- Other info: Full-time office-based role with opportunities for career development.
The predicted salary is between 24000 - 36000 £ per year.
Technical Support Advisor – Join Our Team!
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
✔ An interest in problem-solving
✔ Excellent communication skills
✔ Ability to convey technical information to a non-technical audience
Preferred Skills:
Experience in technical problem-solving
Experience providing customer service over the phone
Background in customer service
If you\’re ready to step into a role where you make a difference every day , apply now and become a valued part of our team!
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Technical Support Advisor employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with common security alarm systems and troubleshooting techniques. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family members who may not be familiar with them. This will prepare you for the customer service aspect of the job, where clear communication is key.
✨Tip Number 3
Research Johnson Controls and their products thoroughly. Understanding their mission and values will allow you to align your answers with what they are looking for in a candidate, making you stand out.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Advisor at Johnson Controls. Familiarise yourself with the skills required, such as problem-solving and communication, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service. Use specific examples that demonstrate your ability to troubleshoot and communicate effectively with customers.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and customer service. Mention why you want to work for Johnson Controls and how your skills align with their mission of creating smart, sustainable buildings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in technical support.
How to prepare for a job interview at Johnson Controls
✨Show Your Problem-Solving Skills
As a Technical Support Advisor, you'll need to demonstrate your ability to diagnose and troubleshoot issues. Prepare examples from your past experiences where you successfully resolved technical problems, especially in a customer service context.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll often be dealing with customers who may not have a technical background. Consider doing mock interviews with friends or family to refine your explanations.
✨Research Johnson Controls
Familiarise yourself with Johnson Controls and their products, especially their security systems. Understanding the company's mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle difficult situations or high-security requirements, showcasing your ability to maintain discretion and professionalism.
