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- Tasks: As a Technical Engineer, you'll manage and support complex security systems at prestigious UK sites.
- Company: Join Esotec, a leader in security solutions, dedicated to exceeding customer expectations.
- Benefits: Enjoy opportunities for training, travel, and working with cutting-edge technology.
- Why this job: This role offers hands-on experience, teamwork, and the chance to make a real impact.
- Qualifications: You need strong communication skills, IT literacy, and experience with enterprise system integration.
- Other info: A full UK driving license is required, and you'll need to be comfortable with travel.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose:
As a Technical Engineer, your primary responsibility will be to deliver, support, and manage complex systems, ensuring a customer’s expectations are exceeded throughout a systems delivery and lifecycle. The role will include working in some of the UK’s most prestigious sites and will vary from bringing new systems online to keeping existing systems operational, while continually identifying ways in which they can be improved from both the Customer’s and Esotec’s perspective. The Technical Engineer will also ensure that the relevant project-related paperwork is created to achieve a smooth handover to other team members and ensure the creation of timely and accurate project O&M information. As a Technical Engineer, you are expected to provide support and training to other team members.
Capabilities:
- Reliable and able to work unsupervised
- Ability to lead and supervise a team, working as part of a technical callout team
- Ability to pass on knowledge to other members of the team
- Self-motivated and enthusiastic; able to work in an autonomous manner
- Have a clear focus on high quality while working in a team environment
- Professional manner and approach at all times
- Excellent communication skills, both internally and with customers
- IT literate, with experience in drawing packages
- Experience in enterprise system integration including Genetec, Gallagher, and ISM Genesys platforms
- Experience with Cisco layer 2/3 networking is an advantage
- Full UK driving licence
- Comfortable with travelling and spending time away from home
Key Responsibilities and Accountabilities:
- Work closely with customers and project management teams, both internal and external, in developing requirements and solutions
- Lead by example and capable of directing a project team
- Support system installation and maintenance tasks
- Delivery of solutions as specified to meet, and or exceed, customers’ expectations
- Commissioning of new installations to customers’ satisfaction and sign-off
- Training of other service and maintenance staff
- Completing project and service-related paperwork to meet business requirements and timescales
- Comply with company procedures and H&S policies
Skills and Knowledge Required:
- Dedicated to the provision of excellent customer service
- Ambitious and results-driven – capable of influencing key performance indicators
- Excellent communication skills, both internally and with customers
- Self-motivated and enthusiastic and comfortable and able to work in an autonomous manner
- Professional manner and approach at all times
- Ability to build strong relationships and influence others, peers, and customers alike
- Takes full accountability for performance and development
- To be cleared to SC level minimum, and to maintain the clearance level
- Ability to learn new systems and products
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Technical Engineer - Security Systems employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer - Security Systems
✨Tip Number 1
Familiarize yourself with the specific security systems mentioned in the job description, such as Genetec and Gallagher. Understanding these platforms will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have with enterprise system integration or similar technical roles. Be prepared to discuss specific projects where you exceeded customer expectations, as this aligns perfectly with the responsibilities of the Technical Engineer position.
✨Tip Number 3
Showcase your ability to work autonomously and lead a team by providing examples from your past experiences. This will resonate well with the expectations of the role, especially since you'll be supervising a technical callout team.
✨Tip Number 4
Prepare to discuss how you ensure high-quality service and compliance with health and safety policies. Being able to articulate your approach to maintaining standards will set you apart as a candidate who takes accountability seriously.
We think you need these skills to ace Technical Engineer - Security Systems
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in security systems, project management, and customer service. Include specific examples of past projects where you exceeded customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work autonomously, lead teams, and your experience with relevant technologies like Genetec or Cisco networking.
Highlight Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've successfully interacted with customers and team members in previous roles.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with security systems and enterprise system integration, particularly with platforms like Genetec and Gallagher. Highlight specific projects where you successfully delivered solutions that exceeded customer expectations.
✨Demonstrate Leadership Skills
Since the role involves leading a project team, share examples of how you've directed teams in past projects. Emphasize your ability to motivate others and ensure high-quality outcomes while working collaboratively.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, both in technical discussions and when explaining complex concepts to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world situations. Prepare scenarios where you had to troubleshoot issues or improve existing systems, focusing on your thought process and the results achieved.
