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- Tasks: Provide technical support for security systems and assist customers and engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable building solutions.
- Benefits: Enjoy competitive salary, 33 days holiday, and comprehensive benefits including discounts.
- Why this job: Make a difference daily in a supportive team with clear career growth opportunities.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
- Other info: Full-time office-based role with flexible hours and weekend work.
The predicted salary is between 30000 - 42000 £ per year.
At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.
We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
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Competitive Salary – Rewarding your skills and contributions.
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Generous Holiday Allowance– 33 days of paid holiday per year (including bank holidays)
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Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
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Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
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Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
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Career Development – Explore growth opportunities with clear career ladders to advance your career.
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
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Diagnose and troubleshoot security alarm faults
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Use a broad range of monitoring and programming software
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Deliver excellent customer service to external residential and commercial customers
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Handle bespoke and high-security customer requirements with discretion
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Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
An interest in problem-solving
Excellent communication skills
Ability to convey technical information to a non-technical audience
Preferred Skills:
? Experience in technical problem-solving
? Experience providing customer service over the phone
? Background in customer service
If you\’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
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Technical Customer Advisor employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Advisor
✨Tip Number 1
Familiarise yourself with common security alarm systems and troubleshooting techniques. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family who may not be familiar with them. This will prepare you for the customer service aspect of the job, where clear communication is key.
✨Tip Number 3
Research Johnson Controls and their products thoroughly. Understanding their mission and values will allow you to align your answers during the interview with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Technical Customer Advisor role, which can give you an edge in your application.
We think you need these skills to ace Technical Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in technical support and customer service. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to communicate technical information effectively and provide excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Johnson Controls
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Highlight your thought process and the steps you took to resolve the problems, as this role requires strong problem-solving abilities.
✨Communicate Clearly
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to connect with a diverse audience.
✨Research Johnson Controls
Familiarise yourself with Johnson Controls' mission and values, especially their focus on smart and sustainable buildings. Showing that you understand the company's goals can set you apart from other candidates.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult situations or high-security requirements, showcasing your ability to maintain discretion and professionalism.
