At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service.
- Company: Join TIS, a company focused on career progression and employee well-being.
- Benefits: Competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Enjoy ongoing training and a supportive team culture with long service recognition.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in stakeholder management and leading customer service teams.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Strong experience in stakeholder management.
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for TIS?
- We have created the perfect platform for you to progress your career with TIS, with a range of opportunities available.
- As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Service Delivery Manager Work From Home in Surrey employer: Johnson Controls
At TIS, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture, particularly for our Service Delivery Managers. With competitive salaries, generous holiday allowances, and a strong focus on career progression, we empower our employees to thrive in their roles while maintaining a healthy work-life balance. Our commitment to employee development, coupled with industry-leading health and safety standards, makes TIS a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager Work From Home in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Delivery Manager role and ask if they know anyone in the industry who might be hiring.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Be ready to share examples of how you've led teams and improved performance in previous roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing field engineers and how you’ve motivated teams to achieve KPIs. Use specific examples to demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager Work From Home in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in stakeholder management and leading teams, as these are key for us. Use specific examples that showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed performance in previous roles. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use metrics where possible to demonstrate how you’ve positively impacted customer service and budget performance in past positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Johnson Controls
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the service delivery process. This will help you demonstrate your stakeholder management skills and show that you're proactive about building relationships.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed teams in the past. Prepare specific examples of how you've motivated your team, handled challenges, and improved performance. This will highlight your people management skills and your ability to lead effectively.
✨Demonstrate Problem-Solving Skills
Think of a few complex operational problems you've faced and how you resolved them. Be prepared to share these examples during the interview, focusing on your solution-focused approach. This will showcase your ability to handle the fast-paced environment mentioned in the job description.
✨Align with Company Values
Familiarise yourself with the company's values and culture. During the interview, express how your personal values align with theirs. This will not only show that you're a good fit for the team but also that you're genuinely interested in contributing to their success.
