At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service.
- Company: Join TIS, a company focused on career progression and employee well-being.
- Benefits: Competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Enjoy ongoing training and a supportive team culture with long service recognition.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in stakeholder management and leading customer service teams.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience)
- Strong experience in stakeholder management.
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for TIS?
- We have created the perfect platform for you to progress your career with TIS, with a range of opportunities available.
- As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Service Delivery Manager ( home-based) in Surrey employer: Johnson Controls
At TIS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture that fosters career growth and development. As a Service Delivery Manager, you will lead a dedicated team of field engineers while enjoying competitive benefits such as a company vehicle, annual bonuses, and extensive training opportunities. With an average employee tenure of over 20 years, we are committed to recognising and rewarding your contributions, making TIS a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager ( home-based) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams, managed performance, and delivered exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it shows you're genuinely interested in joining our winning team at TIS.
We think you need these skills to ace Service Delivery Manager ( home-based) in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in stakeholder management and leading teams, as these are key for us. Use specific examples that showcase your ability to deliver excellent customer service in a field-based environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed performance and development in previous roles. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use metrics where possible to demonstrate how you’ve positively impacted budgetary performance or improved operational processes in past positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Johnson Controls
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the service delivery process. This will help you demonstrate your stakeholder management skills and show that you're proactive about building relationships.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Use specific examples to illustrate how you've motivated and engaged your team to achieve exceptional customer service. This will highlight your people management skills.
✨Demonstrate Problem-Solving Skills
Think of a few complex operational problems you've faced and how you resolved them. Be ready to share these examples during the interview, focusing on your solution-focused approach. This will show that you can handle challenges effectively in a fast-paced environment.
✨Align with Company Values
Familiarise yourself with the company's values and culture. During the interview, express how your personal values align with theirs. This will not only show that you're a good fit for the team but also that you're genuinely interested in contributing to their success.
