At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service.
- Company: Join TIS, a company focused on career progression and employee well-being.
- Benefits: Competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Enjoy ongoing training and a supportive team culture with excellent career growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Strong experience in stakeholder management and field-based customer service.
The predicted salary is between 50000 - 60000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities:
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Strong experience in stakeholder management.
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for TIS?
- We have created the perfect platform for you to progress your career with TIS, with a range of opportunities available.
- As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Senior Service Delivery Manager (Working from home) in Surrey employer: Johnson Controls
At TIS, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a strong focus on career progression, our team members enjoy a fulfilling work-life balance while contributing to outstanding customer service in a dynamic field-based environment. Join us and become part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to stakeholder management and team leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer service or led successful teams. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Service Delivery Manager position!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience in stakeholder management and leading teams, as these are key for us. Use specific examples that showcase your ability to deliver excellent customer service in a field-based environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed performance and development in previous roles. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use metrics where possible to demonstrate how you’ve positively impacted budgetary performance or improved service delivery in past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Johnson Controls
✨Know Your Numbers
Before the interview, make sure you’re familiar with key performance indicators (KPIs) relevant to service delivery. Be ready to discuss how you've met or exceeded these in your previous roles. This shows you understand the metrics that matter and can drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will help demonstrate your people management skills and ability to engage effectively with your team.
✨Stakeholder Management is Key
Be prepared to talk about your experience in managing relationships with both internal and external stakeholders. Share specific examples of how you’ve built and maintained these relationships, as this is crucial for the role.
✨Problem-Solving Mindset
Think of complex operational problems you've faced and how you approached them. Be ready to discuss your solution-focused strategies and how they led to successful outcomes. This will highlight your ability to handle challenges in a fast-paced environment.
