At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join TIS, a company focused on career progression and employee satisfaction.
- Benefits: Competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Enjoy a supportive environment with excellent career growth and recognition programmes.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in stakeholder management required.
The predicted salary is between 50000 - 60000 £ per year.
Service Delivery Manager Role Purpose
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Strong experience in stakeholder management.
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for TIS?
We have created the perfect platform for you to progress your career with TIS, with a range of opportunities available. As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Senior Service Delivery Manager - Permanent in Surrey employer: Johnson Controls
At TIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters career growth and development. With competitive salaries, generous holiday allowances, and a strong emphasis on employee well-being, our team enjoys a supportive environment where they can thrive. Join us to be part of a dedicated team with an impressive average tenure, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager - Permanent in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the team and how you can contribute to their success.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you've demonstrated your leadership, problem-solving, and stakeholder management skills. This will help you stand out as a candidate who can deliver exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows your enthusiasm for the role and gives us a chance to see your application in the best light.
We think you need these skills to ace Senior Service Delivery Manager - Permanent in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience in stakeholder management and leading teams, as these are key for us. Use specific examples that showcase your ability to deliver excellent customer service in a field-based environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed performance and development in previous roles. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use metrics where possible to demonstrate how you’ve positively impacted budgetary performance and customer service delivery in past positions.
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Johnson Controls
✨Know Your Numbers
Before the interview, make sure you’re familiar with key performance indicators (KPIs) relevant to service delivery. Be ready to discuss how you've met or exceeded these in your previous roles. This shows you understand the metrics that matter and can drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved their performance. This will help demonstrate your people management skills and your ability to engage and inspire others.
✨Stakeholder Management is Key
Be ready to talk about your experience in managing relationships with both internal and external stakeholders. Have a few anecdotes prepared that highlight your communication skills and how you’ve navigated complex situations to achieve positive outcomes.
✨Problem-Solving Mindset
Think of examples where you faced operational challenges and how you approached solving them. Highlight your solution-focused approach and be prepared to discuss how you prioritise tasks in a fast-paced environment. This will show your potential employer that you can handle the complexities of the role.
