At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Be part of a winning team with excellent career growth opportunities.
- Why this job: Make a real impact while progressing your career in a supportive environment.
- Qualifications: Experience in customer service leadership and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for ADT?
- We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available.
- As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.
Customer Delivery Manager Service in Surrey employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters career growth and development. As a Customer Delivery Manager, you will lead a dedicated team of service engineers in a supportive environment, with access to ongoing training, competitive benefits, and a strong emphasis on employee well-being. Join us to be part of a company that values your contributions and invests in your future while making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager Service in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership and problem-solving skills, as these are key for a Customer Delivery Manager role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Delivery Manager Service in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service achievements, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Delivery Manager role. Share specific examples of how you've led teams and improved customer service in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled complex operational problems before. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at Johnson Controls.
How to prepare for a job interview at Johnson Controls
✨Know Your Numbers
Before the interview, make sure you’re familiar with key performance indicators (KPIs) relevant to customer service delivery. Be ready to discuss how you've met or exceeded these in your previous roles, as this will show your understanding of the metrics that matter.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and people management skills. Think about times when you’ve motivated a team or resolved conflicts. This will demonstrate your ability to lead and engage effectively, which is crucial for the role.
✨Be Solution-Focused
Expect questions about complex operational problems. Prepare to discuss specific challenges you’ve faced and how you approached them with a solution-focused mindset. This will illustrate your ability to think critically and adapt in a fast-paced environment.
✨Build Rapport with Stakeholders
Think about how you’ve built and maintained relationships with both internal and external stakeholders. Be ready to share strategies you’ve used to engage and influence others, as this is key to succeeding in the Customer Delivery Manager role.
