At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team‑focused environment.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro‑rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What You’ll Do
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What We’re Looking For
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Installation Scheduler & Customer Experience Planner in Sunbury-on-Thames employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and personal growth. As an Installation Scheduler & Customer Experience Planner, you'll benefit from comprehensive training, competitive salary, and generous leave options, all while working in a supportive team environment that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler & Customer Experience Planner in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This not only shows your enthusiasm but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Installation Scheduler & Customer Experience Planner in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We want to see how you can keep things running smoothly, just like you'll be doing as our Installation Scheduler!
Emphasise Customer Service Experience:Since this role is all about ensuring a great customer experience, share any relevant customer service experience you have. Let us know how you've gone above and beyond for customers in the past!
Be Proactive in Your Application:We love a proactive attitude! In your cover letter, mention how you take initiative and solve problems before they arise. This will show us you're a perfect fit for our fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Installation Scheduler & Customer Experience Planner. Familiarise yourself with scheduling techniques and customer service principles, as these will be key topics during your chat.
✨Show Off Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed schedules or coordinated appointments in the past. Highlight any tools or systems you've used to keep things running smoothly, as this will demonstrate your proactive approach.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle potential scheduling conflicts or customer issues. Think through a few scenarios in advance and outline your thought process on resolving them. This will show your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
