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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments effectively.
- Company: Leading industrial services provider with a focus on teamwork.
- Benefits: Competitive salary, extensive benefits, and opportunities for growth.
- Why this job: Kickstart your career in a dynamic role with real impact on customer satisfaction.
- Qualifications: Customer service experience and basic computer skills required.
- Other info: Entry-level position with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading industrial services provider is seeking a Customer Service Dispatcher based in Sunbury-on-Thames. This entry-level role involves supporting installation teams through effective planning and scheduling of customer appointments.
Responsibilities include:
- Managing call traffic
- Maximising engineer productivity
- Coordinating materials for appointments
Ideal candidates will have customer service experience and be computer literate. The position offers a competitive salary and extensive benefits.
Engineer Scheduler & Customer Service Dispatcher in Sunbury-on-Thames employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Scheduler & Customer Service Dispatcher in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Dispatcher, you'll need to manage call traffic effectively. Role-play with a friend or use online resources to sharpen your phone etiquette and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Engineer Scheduler & Customer Service Dispatcher in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience you have. We want to see how you've supported teams in the past, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Engineer Scheduler & Customer Service Dispatcher role and how you can contribute to our team.
Show Off Your Tech Skills: Since being computer literate is key for this role, mention any relevant software or tools you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Engineer Scheduler & Customer Service Dispatcher. Familiarise yourself with how effective planning and scheduling can impact engineer productivity and customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role requires customer service experience, be ready to share specific examples from your past. Think about times when you successfully handled difficult situations or went above and beyond for a customer. This will show that you have the right mindset for the job.
✨Brush Up on Your Tech Skills
As the job requires being computer literate, make sure you're comfortable with common scheduling software and communication tools. If you know any specific programmes that the company uses, mention them during the interview. This shows that you’re proactive and ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
