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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments.
- Company: Join a leading company with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real difference in customer service and engineer productivity.
- Qualifications: Customer service experience and computer literacy required.
- Other info: Great opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers' appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What We Offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
How You Will Do It
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
- Ordering the material in a timely manner for customers' visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
Required
- Customer Service experience
- Computer literate
Preferred
- Scheduling / planning experience
- Industry experience
Customer Service Co-Ordinator in Sunbury-on-Thames employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to find out if the job is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Service Co-Ordinator in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant scheduling or planning skills. We want to see how your background fits with the role of a Customer Service Co-Ordinator, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your experience aligns with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Service Co-Ordinator, communication is key. In your application, highlight examples where you’ve effectively managed customer interactions or resolved issues. This will show us you’ve got what it takes to keep our customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Co-Ordinator role. Familiarise yourself with the key responsibilities like managing inbound and outbound calls, scheduling appointments, and optimising engineer productivity. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since customer service experience is a must, prepare examples from your past roles where you've excelled in this area. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can apply these skills to ensure smooth operations and minimise no-shows in this new role.
✨Demonstrate Your Planning Prowess
If you have any scheduling or planning experience, be sure to highlight it during the interview. Discuss specific tools or methods you've used to optimise resources and manage appointments effectively. This will show that you can hit the ground running and contribute to maximising engineer productivity right away.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges they face in scheduling, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
