At a Glance
- Tasks: Troubleshoot and maintain CCTV systems while providing top-notch customer support.
- Company: Join Sensormatic Solutions, a leader in retail security technology.
- Benefits: Enjoy a competitive salary, 25 days leave, and great discounts.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Be hands-on in a role that makes a real difference in retail security.
- Qualifications: Experience in CCTV service and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sensormatic Solutions helps retailers create secure and efficient environments through advanced CCTV, EAS, and RFID technologies. We support major retail estates with reliable systems and strong asset protection.
We’re looking for a CCTV Service Engineer who can comfortably cover a regional patch running from Stockport down through Crewe and into Staffordshire. You’ll focus on system uptime, fast issue resolution, and preventative maintenance for CCTV and related security systems. This is a hands‑on role requiring strong troubleshooting skills and a customer‑focused approach.
What You’ll Do
- Respond to faults, performance issues, and service requests.
- Complete preventative maintenance to maximise system reliability.
- Provide Level 2 technical support and meet SLA metrics.
- Assist store teams with user queries and best‑practice guidance.
- Troubleshoot IP/analogue CCTV, NVRs, VMS platforms and basic networking.
- Conduct root‑cause analysis and support service improvements.
- Work with remote support teams and escalate issues when needed.
- Act as the on‑site technical contact and maintain clear communication.
- Keep accurate documentation and follow safety standards.
- Take part in product and technical training.
What We’re Looking For
Essential:
- Experience in CCTV service, technical support, or field engineering.
- Knowledge of IP CCTV, networking basics, and VMS platforms.
- Strong troubleshooting ability and customer‑facing experience.
- Full UK driving licence and willingness to travel.
Desirable:
- Experience with EAS systems.
- Knowledge of RFID and retail security technologies.
- Experience supporting multi‑site environments.
What We Offer
- Competitive salary
- Functional car
- 25 days annual leave + bank holidays
- Pension with employer match
- Life assurance, EAP, referral scheme
- Discounts including cycle‑to‑work and Johnson Controls products
CCTV Service Engineer in Sheffield employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London team is dedicated to transforming the world through intelligent building solutions, offering competitive salaries, comprehensive benefits, and extensive training opportunities that empower employees to grow their careers. Join us to make a meaningful impact while enjoying a supportive work environment that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Service Engineer in Sheffield
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to CCTV and security tech. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance, share examples of how you've resolved issues in the past. This will demonstrate your hands-on experience and problem-solving abilities to potential employers.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your skills directly to us at StudySmarter.
We think you need these skills to ace CCTV Service Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CCTV systems and technical support. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CCTV Service Engineer role. Share specific examples of your past experiences that relate to the job description.
Showcase Your Customer Focus:Since this role involves a lot of customer interaction, make sure to highlight any relevant experience you have in customer service. We love candidates who can communicate effectively and provide top-notch support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Make sure you brush up on your knowledge of IP CCTV, networking basics, and VMS platforms. Being able to discuss these technologies confidently will show that you're not just familiar with them but can also troubleshoot effectively.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully resolved issues for clients in the past. Highlight your customer-facing experience and how you prioritise their needs.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and fixed technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your strong troubleshooting abilities.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to security systems and how they handle service requests. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
