At a Glance
- Tasks: Support and maintain cutting-edge security and AV systems for diverse clients.
- Company: Join a dynamic team at Vindex, delivering high-quality projects across the UK and Ireland.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to engage with various stakeholders.
- Why this job: Make a real difference in safety and security while developing your tech skills.
- Qualifications: Experience with networking, Windows OS, and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Vindex team has teams around the UK and Ireland who are dedicated to delivering for our customers, high quality major projects across a broad range of sectors. We provide fire suppression (including sprinkler systems), fire detection, life safety, building management systems, security and integrated solutions to end users, developers and contractors.
The role of the Technical Specialist Engineer is to provide 2nd line support for the field engineers and clients, in order to maintain and service digital CCTV and associated electronic security, business process improvement, building management and AV systems on customer sites in London, the southeast and throughout the UK and overseas.
As Technical Support Engineer you will have hands-on experience of supporting and maintaining IP Access Control systems, including single, multisite or enterprise systems. You will have the ability to develop your own knowledge and experience within the audio visual systems, including audio/video recorders, video-walls and displays whilst managing a varied customer base from either a remote access point.
A key part of your role is to ensure regular communication with the Technical Services Manager, the Service Administration team and the UK Service Manager, to advise of progress and engage support when required.
What we look for
- Required: Understanding of networking capabilities including the ability to configure network hardware.
- Experience installing and supporting Microsoft Windows operating systems, including network and security settings.
- A good appreciation of the wider field of IT alongside a broad understanding of computer system architecture and techniques.
- Ability to manage internal & external stakeholders at all levels.
- Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience.
- Ability to manage multiple priorities simultaneously because of your excellent planning, organization and leadership skills.
- Preferred: Knowledge of Microsoft SQL server.
- Certification in an Enterprise-class Access Control or Video Management System (VMS).
Service Engineer/Remote employer: Johnson Controls
At Vindex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our employees benefit from comprehensive training and development opportunities, ensuring they grow alongside our cutting-edge projects in fire safety and security systems. With a focus on employee well-being and a supportive team environment, working remotely allows for flexibility while contributing to impactful projects across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer/Remote
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry on LinkedIn or at networking events. We can’t stress enough how valuable personal connections can be in landing that Service Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with IP Access Control systems or AV systems, make sure to highlight that in conversations. We want to see your passion and expertise shine through!
✨Tip Number 3
Prepare for those interviews! Research common technical questions related to fire suppression and security systems. We recommend practising your responses so you can communicate your knowledge clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals like you to join our Vindex team.
We think you need these skills to ace Service Engineer/Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Engineer. Highlight your experience with IP Access Control systems and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit our Vindex team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since you'll be communicating with both technical and non-technical folks, make sure your application reflects your ability to convey complex information clearly. We appreciate clarity and professionalism in written communication.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP Access Control systems and digital CCTV. Be ready to discuss your hands-on experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just familiar with the theory but can also apply it in real-world scenarios.
✨Communicate Clearly
Since you'll need to explain technical concepts to non-technical stakeholders, practice simplifying complex ideas. During the interview, focus on clear and concise communication. Use examples from your past experiences where you successfully conveyed technical information to a diverse audience.
✨Show Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to manage multiple priorities and demonstrate your planning and organisational skills. This will help the interviewers see you as a proactive problem-solver.
✨Engage with the Team
Since collaboration is key in this role, be prepared to talk about how you’ve worked with teams in the past. Share examples of how you communicated with service managers or administration teams to keep projects on track. This will illustrate your teamwork abilities and your understanding of the importance of regular communication.
